Workplace Support Technician

Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects.

This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment., * Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.

• Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
• Manage and coordinate IT service requests from initiation to closure.
• Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
• Configure, install, and maintain Windows and Mac workstations.
• Manage workstation inventory and asset lifecycle processes.
• Produce and maintain technical documentation and knowledge articles.
• Deliver VIP and executive-level support when required.
• Work closely with internal teams and third-party suppliers to resolve operational issues.
• Support workplace transformation and continuous improvement initiatives.
• Contribute to workplace and mobility projects.
• Advise users and stakeholders on workplace and mobile technology solutions., * Limited international travel may occasionally be needed.
• Hybrid work may be possible subject to business requirements.
• Coverage of business operations between 08:00 and 19:00.

What You'll Deliver

• High-quality end-user support services.
• Efficient incident and request management.
• Workstation deployment, installation, and configuration.
• Asset management and inventory control.
• Continuous service improvement initiatives.
• Contribution to workplace and end-user technology projects.
• Enhanced user experience and service quality across the organization.

This is an excellent opportunity for a senior IT support professional seeking a long-term assignment within a modern enterprise environment where customer service, workplace technologies, and continuous improvement are at the heart of the role.

5 to 10 years experience Secondary education, * 5 to 8 years of experience within IT Support, Workplace Services, or Helpdesk environments.

• Experience supporting large enterprise environments (+1,000 users).
• Strong exposure to both proximity support and hotline/service desk activities.
• Experience providing VIP support.
• Experience supporting mobile devices and mobility services.
• Good understanding of IT Service Management processes.

Technical Skills

Mandatory

• Windows 10 / Windows 11
• Microsoft 365 / Office 365
• macOS
• Active Directory
• Advanced troubleshooting skills
• Workplace support and deployment experience

Nice to Have

• PowerShell
• ITIL certification or experience
• Experience within trading, energy, or highly operational environments

Language Requirements

• Dutch: Fluent (C1) - Mandatory
• English: Fluent (C1) - Mandatory
• French: Fluent (C1) - Strongly preferred, * Customer-focused and service-oriented
• An excellent communicator with strong interpersonal skills
• Comfortable working autonomously
• Proactive and willing to take ownership
• Analytical and solution-driven
• Capable of managing multiple priorities simultaneously
• Calm and effective under pressure
• Reliable, organized, and punctual
• Passionate about technology and workplace innovation
• A strong team player who enjoys collaborating with others

Huxley delivers a world-class recruitment service that adapts to your changing needs. Our teams specialise in IT jobs across a wide range of industries. In Belgium we cover consultancy, freelancers and permanent positions (headhunting). We specialize in placing roles from mid-level management through to C-Suite across a range of disciplines. We also operate as a full service recruitment partner, with capabilities to support sourcing back office and administrative staff. With unrivaled access to a global network of talent and leading industry experts with the latest market knowledge, we give you the strength and agility of a global staffing company with specialists that are dedicated to your local market. This gives you a tailored approach that achieves success for you.