Sales Team Leader - IT & Managed Services

• Leading the sales strategy across outbound activity, targeted campaigns and new business generation within telecoms, VoIP services and IT managed services
• Driving B2B sales activity into SMEs across Nottingham and the wider East Midlands
• Managing and motivating a team of Business Development/Telesales Executives to achieve individual and team targets
• Conducting regular one-to-ones, team meetings and performance reviews
• Coaching team members on sales technique, objection handling and call quality
• Overseeing recruitment, onboarding and induction of new team members
• Managing underperformance through structured plans and development pathways
• Setting KPIs including call volumes, talk time and appointments booked
• Monitoring daily, weekly and monthly performance against targets and taking corrective action where required
• Driving achievement of departmental sales targets and revenue growth across technology service lines
• Analysing sales data and pipeline reports to identify trends, gaps and opportunities
• Reporting team performance, forecasts and results to senior management
• Running bespoke projects and targeted sales campaigns for telecoms, VoIP and managed service offerings
• Monitoring call quality through call listening and providing constructive feedback
• Ensuring compliance with scripts, processes and GDPR requirements
• Maintaining accurate CRM records of customer interactions and sales activity
• Developing and implementing sales strategies to maximise new business generation
• Identifying and delivering process improvements to increase efficiency and conversion rates
• Working closely with marketing to align lead generation campaigns with sales capacity
• Keeping up to date with market trends, competitor activity and product knowledge across telecoms and IT services
• Collaborating with internal departments to ensure smooth handover of new business
• Representing the team in wider business meetings and contributing to sales strategy discussions
• Delivering induction and ongoing training on products, systems and sales techniques
• Identifying skills gaps and arranging relevant training or development opportunities
• Fostering a positive, high-energy team culture that supports motivation and retention, Yes. Your details are only shared with the employer once we've spoken with you and you've agreed to move forward.

Will someone help me prepare for interviews? Yes. Your consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.

Meet your Recruitment Consultant, Luke Managing Consultant who supports candidates and clients at every stage of the recruitment journey, bringing knowledge, support and a friendly approach.

• Previous experience within a telesales or business development environment
• Proven ability to lead and motivate a sales team
• Must have sold IT and Managed Services products
• Experience or strong interest in telecoms, VoIP solutions or IT managed services
• Strong understanding of KPIs, call quality and sales performance management
• Excellent communication and influencing skills
• Sound Microsoft Office skills, particularly Word, Excel and Outlook
• High attention to detail and accuracy
• Ability to multi-task and prioritise effectively
• Initiative-taking, enthusiastic and confident
• Strong team player with an assertive approach

• £30,000-£35,000 DOE + OTE up to £40,000
• Flexible working available
• Supportive, collaborative working environment
• Opportunity to shape and develop the Sales Team function
• Long-term career development as the business continues to grow

Harper Recruitment Group supports a well-established organisation in Nottingham. As the business continues to grow, an exciting opportunity has arisen for a Sales Team Leader - IT & Managed Services to take ownership of the Business Development and Sales function and play a pivotal role in driving new business activity across telecoms, VoIP solutions and IT managed services. The role will focus on generating new B2B opportunities with SMEs, managing targeted campaigns and developing a high-performing sales team within a fast-paced technology environment. This is a high-impact role responsible for leading from the front, setting the strategic direction for the Sales Team, and building a function that consistently strengthens pipeline performance, increases service adoption and supports long-term commercial growth. This position is ideal for a hands-on, commercially minded sales leader who thrives in a fast-paced environment and wants to make a measurable difference from day one., Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.