IT Support Technician
Reed
Weybridge, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Junior Compensation
£ 35KJob location
Weybridge, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Microsoft Office
Windows Server
Cisco WebEx
Cisco networks
VMware
Job description
- Provide first-level support for users, including issues with Windows, Office, and general end-user IT enquiries.
- Set up and deploy laptops and desktops, ensuring all assets are tracked and stock control is maintained.
- Perform basic troubleshooting and escalate issues when necessary.
- Handle simple user/admin tasks in Active Directory.
- Support HR with the onboarding and offboarding of employees.
- Provide IT induction for all new starters and help coordinate global software rollouts.
- Ensure compliance with all company policies and procedures, taking care of your own health and safety and that of others.
Requirements
- 1-2 years of real-life IT support experience, assisting actual users.
- Proficiency in Windows and Microsoft Office / 365.
- General end-user troubleshooting skills.
- Understanding of Active Directory and Windows Server.
- Desirable skills include Cisco Webex, Cisco Meraki / Cisco switching, and VMware.
- Excellent communication skills, adaptable, eager to learn, and thrives in dynamic environments.
- Ability to remain calm and decisive in high-pressure situations.
- Takes active responsibility and ownership of tasks, maintaining high standards with a detail-oriented approach.
- Fantastic team player with a natural 'can do' attitude.