Salesforce Data Analyst

The Salesforce Data Analyst is an analytical, detail-oriented role which bridges the gap between our business operations and our data ecosystem. This role is responsible for maintaining data integrity, building actionable reports and dashboards, analyzing revenue and sales trends, and providing data-driven insights that empower executive leadership and revenue teams to make smarter decisions.

Support & SLA Management

• Queue Management: Monitor and manage incoming data, report, and dashboard requests submitted through the Internal Support Case queue.
• SLA Compliance: Review, prioritize, and resolve all support tickets within established Service Level Agreement (SLA) timeframes.
• End-User Prioritization: Treat end-user operational issues and reporting blockers as top-priority cases to minimize business downtime and support daily operations.
• Data Loads: Manage and handle data loads

Data Governance & Integrity

• Establish and execute routine data auditing, cleansing, deduplication, and enrichment workflows across Salesforce Sales Cloud / Service Cloud.
• Monitor data quality metrics and design automated validation rules and processes to maintain high data standards.

Reporting & Business Intelligence

• Design, build, and maintain custom Salesforce reports, dashboards, and Analytics (Tableau and/or Power BI) dashboards.
• Translate complex business requirements into clear analytical frameworks, KPIs, and visual metrics.

Process & System Optimization

• Partner with Salesforce Administrators and Developers to map data schemas, object relationships, and integration requirements.
• Identify bottlenecks in sales, marketing, and customer support workflows using empirical data and recommend process enhancements.
• Support data migration, integration testing, and third-party app management (e.g., ERP systems).

Stakeholder Collaboration

• Serve as the primary point of contact for ad-hoc revenue operations and data requests from sales, marketing, and executive teams.
• Document data definitions, standard operating procedures (SOPs), and data dictionaries.
• Provide end-user training to teams on how to navigate dashboards and interpret key reports.

• Experience: 3+ years of hands-on experience as a Data Analyst, Revenue Operations Analyst, or Business Analyst with a heavy focus on Salesforce.
• Salesforce Expertise: Deep proficiency in Salesforce reporting, standard/custom objects, SOQL/SOSL queries, and data manipulation tools (Data Loader, Workbench).
• Technical Skills:
• Intermediate to advanced SQL skills for data extraction and querying.
• Proficiency with BI tools (Tableau or Power BI).
• Advanced Excel / Google Sheets skills (Pivot tables, VLOOKUP/XLOOKUP, macros/VBA).
• Analytical Mindset: Demonstrated ability to turn raw CRM data into actionable insights and executive-level narratives., * Salesforce Certifications: Salesforce Certified Administrator or Salesforce Certified Data Architecture & Management Designer.
• Integrations: Experience with ETL tools and data warehouses (e.g., Data Cloud/360).
• Methodologies: Understanding of Agile/Scrum project management environments.

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment., We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world., At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world., Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose., Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.