Junior Systems Administrator
Role details
Job location
Tech stack
Job description
- Handle day-to-day Active Directory and Entra ID administration: user and group lifecycle, permissions, and group policy updates.
- Support Microsoft 365 administration across Exchange Online, SharePoint Online, Teams, and OneDrive, including licensing and service health monitoring.
- Own endpoint provisioning, configuration, and compliance through Microsoft Intune (Windows, iOS, Android), including application packaging, deployment, and patch and update rings.
- Run server patching on a defined schedule. Monitor backups, test restores, and follow documented recovery procedures.
- Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root cause.
- Assist with security operations: endpoint detection and response alerts, email security, and log review.
- Coordinate with our managed network services partner on Fortinet infrastructure, including scheduling and escorting maintenance windows and validating changes.
- Maintain system documentation, configuration baselines, and asset inventory.
- Participate in change management and vulnerability remediation.
- Assist with office openings, moves, and integration work as the company grows.
- Take Tier 2 and Tier 3 escalations from the service desk through Freshservice, documenting resolution and root cause. Like everyone on a team this size, you'll also pick up front-line tickets when volume calls for it.
Requirements
We are seeking an IT professional with a strong foundation in service desk or desktop support who is ready for the next step. In this role, you'll combine hands-on user support with growing ownership of systems administration, Microsoft 365, endpoint management, security, and infrastructure. If you're eager to learn, take on new challenges, and build a long-term career in IT, we'd love to hear from you. The successful candidate will receive direct mentorship from the Director of Information Technology and a defined path to Systems Administrator as scope and independence grow., * 2+ years in desktop support, service desk, or a junior systems role in a Windows and Microsoft environment.
- Working knowledge of Active Directory and Microsoft 365 administration.
- Hands-on experience with Microsoft Intune or an equivalent endpoint management platform.
- Comfortable using PowerShell for routine administration, with the appetite to build real scripting depth.
- Understanding of TCP/IP networking fundamentals (DNS, DHCP, VLANs, firewalls) sufficient to troubleshoot alongside vendors.
- Experience working in a ticketing system and following a defined change process.
- Strong documentation habits.
- Ability to pass a background screening.
Preferred Qualifications
- CompTIA A+, Network+, or Security+, or Microsoft certifications (AZ-104, MD-102, MS-102), held or in progress.
- Exposure to any of: CrowdStrike Falcon, Fortinet network equipment, Sumo Logic or another SIEM, privileged access management platforms.
- Experience supporting a multi-site organization.