IT Administrator - Hybrid (Bothell, WA)

The IT Administrator plays a key role in supporting employees across the organization through help desk assistance, systems administration, hardware/software support, and security initiatives. This position is ideal for a technically skilled, self-motivated individual who enjoys troubleshooting, solving problems, and continuously learning new technologies., Help Desk & User Support

• Respond to user requests through email, phone, and service ticket systems
• Troubleshoot hardware, software, and access-related issues
• Resolve technical problems while meeting service expectations
• Escalate issues appropriately and maintain detailed ticket documentation
• Explain technical solutions clearly to users with varying levels of technical knowledge

Systems Administration

• Create and manage user accounts, permissions, and access rights
• Support employee onboarding and offboarding processes
• Set up and configure computers, workstations, and peripheral devices
• Install and maintain software applications and updates
• Support Windows environments and file systems
• Assist with system monitoring and disaster recovery testing

Asset & Security Management

• Maintain hardware, software, and device inventory records
• Support security policies and initiatives
• Assist with improving security operations and processes

The ideal candidate is a strong communicator who takes ownership of issues, works independently, and provides excellent customer service to internal users., * 1+ years of IT support/help desk experience

• 1+ years of experience with Microsoft technologies, including:
• Active Directory / Entra ID
• Microsoft 365 Administration
• Intune Device Management Lifecycle
• Windows File Server
• Windows 11
• Experience providing technical support to end users
• Strong troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills

Preferred Experience

• Intune application deployment
• Hybrid Active Directory environments
• SharePoint administration
• IPv4 networking fundamentals
• IT certifications (CompTIA, Microsoft, or related certifications) are a plus

Ideal Candidate

We are looking for someone who is:

• A self-starter who enjoys learning and expanding technical skills
• Detail-oriented with a commitment to accuracy
• Comfortable taking ownership and solving problems independently
• Able to evaluate situations and understand cause-and-effect relationships
• Open, honest, and comfortable communicating challenges and solutions

• Hybrid schedule: Remote three days per week, onsite Tuesdays and Thursdays
• Must reside within approximately a 1-hour commute of the Bothell, WA office (~30 miles)
• Must be available to come onsite occasionally with short notice
• Monday-Friday | 8:00 AM-4:30 PM schedule
• Business casual work environment
• Free onsite parking
• Breakroom with kitchen area
• Conveniently located near Starbucks and McDonald's
• Benefits package including:
• Medical
• Dental
• Vision
• 401(k) matching

Quantum3 Group, LLC is a leading provider of bankruptcy portfolio management solutions, serving a diverse client base including financial institutions, debt buyers, collection agencies, and other financial organizations. Our team specializes in delivering innovative solutions within the bankruptcy industry while maintaining a strong focus on service, security, and operational excellence., As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) . Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.