Regional IT Supervisor

SALARY RANGE: $75,000 - $79,448. The Regional IT Supervisor is responsible for overseeing daily IT operations for Silverado Resort & Spa, Hotel Yountville, and Bardessono Hotel. This position provides technical leadership while assisting the Regional Director of IT with projects, vendor management, infrastructure improvements, and operational support. The Regional IT Supervisor is expected to lead by example, provide guidance to the Regional IT Technician, and ensure technology issues are resolved efficiently while maintaining a high level of customer service., * Supervise the daily operations of the Regional IT Technician and provide technical guidance and support.

• Assign, prioritize, and monitor help desk tickets to ensure timely resolution.
• Serve as the primary escalation point for complex technical issues.
• Install, configure, maintain, and troubleshoot Windows desktops, laptops, servers, printers, and mobile devices.
• Administer Microsoft 365, Active Directory, Azure AD, and related Microsoft technologies.
• Monitor the health and performance of network infrastructure, servers, wireless systems, and internet connectivity.
• Assist with planning, coordinating, and implementing IT projects across all assigned properties.
• Configure and troubleshoot switches, wireless access points, firewalls, and network equipment.
• Support hospitality systems including PMS, POS, key card systems, phone systems, IPTV, and conference room technology.
• Coordinate with vendors for software support, hardware repairs, internet services, telecommunications, and technology projects.
• Maintain system documentation, network diagrams, hardware inventories, and IT procedures.
• Assist with budgeting, equipment purchasing, and technology recommendations.
• Ensure systems remain current with security updates, patches, and company standards.
• Participate in disaster recovery planning, backup verification, and business continuity efforts.
• Perform after-hours maintenance and provide on-call support when necessary.
• Travel regularly between Silverado Resort, Hotel Yountville, and Bardessono Hotel.

• Five or more years of IT support experience with increasing technical responsibility.
• Previous leadership or supervisory experience preferred.
• Strong troubleshooting skills across desktops, servers, networking, and enterprise applications.
• Experience administering Microsoft 365, Active Directory, Windows Server, and virtualization platforms.
• Solid understanding of TCP/IP networking, DNS, DHCP, VLANs, VPNs, wireless networking, and network security.
• Experience supporting enterprise wireless networks, switches, and firewalls.
• Ability to manage multiple projects while balancing daily operational support.
• Strong organizational, communication, and customer service skills.
• Ability to work independently while making sound technical decisions.
• Valid driver's license with reliable transportation.

Preferred Technical Skills

• Windows Server Administration
• Active Directory
• Microsoft 365 Administration
• Azure Active Directory
• VMware
• Hyper-V
• Microsoft Teams
• Group Policy
• PowerShell
• DNS, DHCP, and TCP/IP
• Enterprise networking
• Wi-Fi troubleshooting
• Firewall administration
• Endpoint management platforms
• Remote support software
• Backup and disaster recovery solutions
• Cybersecurity best practices
• Hospitality systems including PMS and POS platforms

Leadership Expectations

• Leads by example and maintains a positive, professional attitude.
• Coaches and mentors IT staff while encouraging continued learning.
• Builds strong working relationships with department managers and property leadership.
• Maintains a high level of accountability and follows projects through to completion.
• Communicates technical information clearly to both technical and non-technical staff.
• Identifies opportunities to improve systems, processes, and overall IT operations.
• Maintains confidentiality and professionalism when handling sensitive information.

Working Conditions and Schedule

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work in ceilings, server rooms, network closets, and other technical spaces.
• Ability to stand, walk, bend, climb ladders, and travel between assigned properties as needed.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to sit/stand at a desk for up to 7 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Requires manual dexterity to use and operate all necessary equipment.

4.04.0 out of 5 stars Napa, CA 94558 $75,000 - $79,448 a year