IT Support Engineer (SQL / MES)

Are you a Software or Application Support Engineer with strong SQL, looking to become the go-to technical expert on site for a global manufacturer, with real ownership of the systems the business runs on?

On offer is a newly created position where you are the technical authority for business-critical applications at a single US site, with the autonomy to own problems end to end, exposure to MES and ERP projects across an international business, and the backing of a wider IT function in the UK.

This company operates at the leading edge of advanced semiconductor technology, supplying materials into wireless, photonics, aerospace and defense programs worldwide. They run multiple sites internationally, hold long-standing relationships with some of the biggest names in the sector, and continue to win significant new customer programs - this role has been created directly off the back of one of them.

In the role you will diagnose and resolve incidents across manufacturing and business systems, using SQL day to day to interrogate data and get to genuine root cause rather than applying workarounds. You will manage bugs and service requests through to resolution, work directly with external software suppliers, and analyze recurring problems to design out the issues that keep coming back. You will also take a lead role supporting a major new customer project as it comes online.

This role would suit a Software Support Engineer or Application Support Analyst with strong SQL, looking for technical ownership, high-tech exposure and a long-term home with a global manufacturer.

The Role:

• Diagnosing and resolving incidents across MES, ERP and bespoke business-critical applications
• Using SQL daily for application support, investigation and root cause analysis
• Working directly with external suppliers and an international IT function
• Newly created site-based position supporting a major new customer program, KEYWORDS: Software Support Engineer, Application Support Engineer, Application Support Analyst, IT Support Engineer, Technical Support Engineer, Software Engineer, Service Desk Engineer, 2nd Line Support, 3rd Line Support, SQL, T-SQL, SQL Server, Database Support, MES, Manufacturing Execution System, ERP, Microsoft Dynamics NAV, Navision, Business Central, JIRA, Incident Management, Problem Management, Change Management, Root Cause Analysis, ITIL, VB.NET, C#, .NET, PowerShell, Python, Scripting, Helpdesk, Semiconductor, Manufacturing, Greensboro, High Point, Winston-Salem, North Carolina

• Three years or more in a technical, application or software support role
• Strong hands-on SQL - essential
• Experience of MES, ERP (ideally Microsoft Dynamics NAV) or issue tracking such as JIRA is advantageous
• Stable career history and looking for a long-term move

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, $90,000 + Training + 401(k) + Medical + Dental + Vision + PTO + Excellent Company Benefits, Rise Technical Recruitment Inc of 1011 Centre Rd, Suite 322, Wilmington, DE 19805 act as an employer-paid private personnel agency.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.