Level 3 IT Engineer

• Lead the design, deployment, and management of distributed systems and virtualization platforms such as VMware and server virtualization technologies.
• Develop and implement automation scripts using Bash, Shell Scripting, and APIs to streamline IT processes and improve system reliability.
• Manage cloud infrastructure across platforms like Azure and ensure seamless integration with on-premises systems.
• Oversee Linux administration tasks including operating system configuration, patching, security hardening, and system troubleshooting.
• Monitor IT infrastructure using advanced monitoring tools to proactively identify issues and optimize performance.
• Provide expert-level technical troubleshooting support for complex system issues related to operating systems (Windows, Linux), network infrastructure (VPNs, APIs), and server administration.
• Collaborate within Agile teams following SDLC principles to ensure efficient project delivery and continuous improvement of IT services.
• Design scalable architecture solutions for IT infrastructure projects involving virtualization, cloud services, and distributed systems.
• Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing.

IT Support Specialists is looking for an energetic, self-motivated IT professional who takes ownership, solves problems, and thrives in a fast-paced MSP environment. The ideal candidate is dependable, professional, detail-oriented, and excited to grow with a company that rewards initiative, accountability, and consistent performance.

As a Level 3 Engineer, you will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting, and configuration recommendations. This position is onsite at our Berea, OH office. Remote work opportunities may be available based on demonstrated productivity, reliability, and performance standards. You will also be expected to travel to client sites as needed. Mileage will be compensated. You must have reliable transportation, home internet, and a cell phone.

At ITSS, we value people who show up ready to contribute, follow through on commitments, and take pride in earning trust through their work. We believe compensation should reflect demonstrated value, reliability, and results. Candidates who bring a strong work ethic, a positive attitude, and the ability to take responsibility for their own success will have the opportunity to grow and be rewarded accordingly.

Who Thrives at ITSS

· Experienced IT professionals who enjoy solving challenging technical problems and continuously expanding their knowledge.

· Reliable team members who communicate professionally, follow through on commitments, and provide exceptional customer service.

· Self-starters who take ownership of issues, work through problems independently, and know when collaboration is appropriate.

· Individuals who understand that trust, authority, and advancement are earned through consistent effort, maturity, and results.

· Individuals who want to build a long-term career by consistently demonstrating initiative, accountability, and technical excellence., * Minimum 3 years of hands-on systems administration experience. MSP experience is strongly preferred.

• Outstanding verbal and written English communication skills.
• Excellent customer service, organizational, and multitasking skills.
• Ability to prioritize work and meet deadlines in a fast-paced environment.
• Strong understanding of Layer 2 and Layer 3 networking, including routing, switching, VLANs, subnetting, DHCP, DNS, VPNs, firewall administration, and network troubleshooting.
• Hands-on experience configuring and troubleshooting firewalls, managed switches, and wireless access points across multiple vendor platforms.
• Strong working knowledge of Microsoft 365, Windows Server, Active Directory, and Group Policy.
• Experience supporting VMware and Hyper-V virtualization platforms.
• Ability to independently troubleshoot and resolve complex technical issues with minimal supervision while exercising sound technical judgment.
• Experience with PSA/ticketing systems, Remote Monitoring & Management (RMM) platforms, and other MSP technologies is a plus.
• A collaborative team player with a high level of professionalism and dedication.

Join us as a Level 3 IT Engineer to leverage your technical expertise in a vibrant environment that values innovation, collaboration, and continuous learning!, * Bachelor's (Preferred)

Experience:

• System administration: 3 years (Required)
• MSP: 3 years (Required)

License/Certification:

• CCNP Certificate (Preferred)
• CISSP Certification (Preferred)
• RHCE Certification (Preferred)
• CompTIA A+ Certification (Preferred)
• AWS Certified Solutions Architect Certification (Preferred)

Health insurance, Retirement plan, Paid time off, Vision insurance, Health savings account, Dental insurance, Life insurance Full-time Night shift, Day shift, On call Berea, OH 44017, * Dental insurance

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance, * Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Berea, OH 44017 (Required)