Remote Support Tech

Addison Group
West Lake Hills, United States of America
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 56K

Job location

West Lake Hills, United States of America

Tech stack

Microsoft Active Directory
User Authentication
Azure
Microsoft Outlook
Virtual Private Networks (VPN)

Job description

This candidate will be active in our client's Call Center queue taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required.

Requirements

Customer service skills, critical thinking, flexibility, and following processes are a must.

Range of Technical Skills:

  • AD/Azure experience

  • MyApplications/Microsoft Experience

  • MFA - Microsoft Authenticator - iPhone/Android in particular

  • Outlook App on Mobile Devices

Technical Requirements:

  1. Must have 2-3 years minimum in call center environment to be considered.

  2. Must not only be familiar with Active Directory and Mic Azure but must know their way around it

  3. Exchange to assist with email issues.

  4. Exposure to remote support - enterprise level VPN experience.

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Dental insurance

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