Level 1 Technical Support Specialist

is a campus-wide, full-service position, which provides frontline, on-site technology support to staff, students and classrooms. Working largely independently on a daily basis, this role is responsible for provisioning, deploying, and supporting end-user devices (iPads, Chromebooks, and MacBooks) in partnership with the school's remote managed service provider (MSP), and supporting classroom and event AV equipment. Success in this role depends on delivering an exceptional customer experience, strict adherence to ticketing and service-level standards, and a consistently professional, organized presence throughout the school. This is an ideal opportunity for a technology professional looking to further develop already-established technical skills in a supportive, hands-on school environment., The Level 1 Technical Support Specialist plays a critical role in supporting teaching, learning, and school operations. Key responsibilities include:

• Provision, configure, deploy, and maintain end-user devices, including iPads, Chromebooks, and MacBooks, for staff and students.
• Install, update, and troubleshoot software and applications across all supported device platforms.
• Serve as the on-site point of contact for first-level network troubleshooting, working in close coordination with the school's remote MSP to diagnose and resolve connectivity issues.
• Build and maintain working knowledge of basic networking concepts (Wi-Fi, switches, cabling, IP basics) to support MSP-directed troubleshooting.
• Administer Google Workspace services and manage Chromebook fleets, including account provisioning, policy settings, and device enrollment.
• Set up, operate, and troubleshoot AV equipment in classrooms, offices, and during school events (projectors, displays, microphones, video conferencing systems).
• Log, update, and resolve all support requests in strict compliance with established ticketing standards and documentation practices.
• Monitor personal performance against service level agreements (SLAs) and proactively flag or escalate issues before they impact users.
• Deliver a consistently exceptional, courteous customer experience to students, faculty, and staff at every interaction.
• Maintain a clean, organized, and professional IT workspace, storage area, and cart/device charging stations.
• Track and manage device and equipment inventory, including asset tags, loaner devices, and repair status.
• Manage and support the school's virtual telephone (VoIP) system, including user setup, extensions, and troubleshooting.
• Assist with administration and support of the Student Information System (SIS).
• Identify recurring issues and escalate trends to the IT Manager or MSP for longer-term resolution.
• Support miscellaneous technical projects as assigned.

Key Attributes

• Attentiveness - notices issues before they're reported and follows through to full resolution.
• Responsiveness - acts promptly on tickets, requests, and escalations.
• Proactiveness - anticipates needs and takes initiative without waiting to be asked.
• Cleanliness - keeps workspaces, carts, and equipment areas tidy and well organized.
• Patience - remains calm and supportive when helping students and staff of varying technical skill levels.
• Politeness - represents the IT department professionally in every interaction.
• Effective communication - able to communicate clearly and adapt style to the audience, including students with developmental learning needs.
• Organization - able to manage and prioritize competing tasks and deadlines in a fast- paced school environment.
• Apple product fluency - comfortable and confident working across the Apple device and software ecosystem

• Minimum 3 years of experience in technical services or end-user IT support.
• High school diploma or equivalent required; associate degree or relevant technical certification (A+, Apple Certified Support Professional, etc.) preferred.
• Working familiarity with iOS/iPadOS, ChromeOS, and macOS device management.
• Experience administering Google Workspace and Chromebook fleets.
• Proficiency with Microsoft Office suite and Google Docs/Workspace applications.
• Willingness to learn basic networking fundamentals and follow guided troubleshooting from a remote MSP.
• Ability to work independently, prioritize tasks, and manage time effectively with minimal direct supervision.
• Strong written and verbal communication skills.
• Ability to lift and move AV/IT equipment (up to 40 lbs.) and work on ladders or step stools as needed for classroom/event setup.
• Must pass a background check, consistent with school employment requirements.

Preferred Qualifications

• Experience with MDM (mobile device management) systems for managing Apple devices (e.g., Jamf, Apple Business Manager, Mosyle).

Pulled from the full job description Health insurance Paid time off Vision insurance Dental insurance Flexible spending account, This position is based on-site at The Quaker School at Horsham during school operating hours, with occasional availability needed for events outside normal hours (e.g., evening or weekend school functions requiring AV support). The role requires regular movement throughout the building, including classrooms, offices, and event spaces., * Dental insurance

• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance