IT Systems & Automation Specialist

We are seeking an experienced IT Systems & Automation Specialist to provide technical support and consulting services for the technology systems used throughout our bakery operations. This is a hybrid independent contractor engagement combining remote services with regular on-site work at our Southlake location.

The contractor will generally be expected to provide on-site services one to two days per week for system maintenance, troubleshooting, project implementation, and coordination with management and external vendors. Specific on-site days will be coordinated based on current operational and project needs.

Scope of Services

• Support and maintain the company's core technology environment, including POS, computers and mobile devices, networks, customer messaging systems, cybersecurity applications, security cameras, company websites, online ordering systems, and third-party business applications.
• Investigate and troubleshoot hardware, software, network, integration, connectivity, and system-performance issues.
• Coordinate complex support cases with software providers, equipment technicians, developers, and other third-party vendors through resolution.
• Support and improve the company's in-house Operations Support System (OSS), which monitors equipment performance, temperature conditions, operating status, alerts, and maintenance needs.
• Troubleshoot sensors, gateways, data transmission, connectivity, notifications, dashboards, and equipment-monitoring integrations.
• Support video surveillance and video analytics solutions used for security, safety, operational analysis, and management reporting.
• Review cybersecurity notifications and recommend appropriate measures to protect company systems, administrative accounts, operational data, and customer information.
• Develop and improve internal tools, dashboards, reports, system integrations, and automated workflows.
• Use POS, OSS, video analytics, and other operational data to produce management reports and practical business insights.
• Research and implement appropriate AI, analytics, workflow automation, and low-code/no-code solutions.
• Evaluate proposed software, integrations, and system changes based on operational value, security, compatibility, and cost.
• Maintain appropriate technical documentation and recommend preventive or long-term solutions for recurring system issues.
• Respond to critical incidents in accordance with response expectations established in the applicable service agreement.

• Bachelor's or Master's degree in Information Systems, Information Technology, Computer Science, Business Information Systems, Cybersecurity, or a related field.
• Educational or professional focus on business systems, process optimization, automation, data analytics, or cybersecurity.
• Experience with IT support, systems administration, business applications, system integrations, or operational technology.
• Strong troubleshooting, analytical, documentation, and vendor-coordination skills.
• Ability to independently investigate technical issues, develop solutions, and coordinate external specialists when necessary.
• Ability to communicate technical issues clearly to management and non-technical users.
• Experience with video analytics, IoT sensors, equipment monitoring, or building-management systems is preferred.

Preferred Technical Experience

• Restaurant, bakery, hospitality, or retail back-office systems
• Square POS and Square business applications
• WordPress and WooCommerce
• SQL, relational databases, and Python
• Advanced Microsoft Excel and Power BI, Tableau
• AI and AI-assisted business applications
• APIs and system integrations
• Video analytics and cybersecurity applications
• IoT sensors, temperature monitoring, alerting, and Operations and Maintenance systems
• Workflow automation and low-code/no-code platforms

2211 East Southlake Boulevard, Southlake, TX 76092 Hybrid work $2,000 - $3,000 a month - Part-time, Contract, Pulled from the full job description

• Professional development assistance
• Employee discount
• Flexible schedule

D'Caramel Patisserie is a modern artisan French bakery located in the heart of Southlake, TX, specializing in croissants and contemporary pastries.