CRM Product Manager

We are seeking an experienced Product Manager to lead the evolution of customer engagement and CRM related products while driving enhancements across customer facing digital experiences. This role will play a key part in defining product strategy, prioritizing features, and delivering solutions that improve customer journeys and business outcomes.

The Product Manager will own product roadmaps, analyze customer and product performance data, and collaborate with cross functional teams to bring new capabilities to market. Success in this role requires a strong blend of product leadership, analytical thinking, customer focus, and process improvement expertise.

Key Responsibilities

• Define, prioritize, and manage product features and enhancements based on customer needs, business objectives, and market insights
• Own and maintain product roadmaps, ensuring alignment with organizational goals and customer experience strategies
• Conduct user research and gather stakeholder feedback to inform product decisions and feature development
• Analyze product performance metrics and customer behavior data to identify opportunities for optimization and growth
• Partner with engineering, design, marketing, and business stakeholders to deliver high quality product solutions
• Lead requirements gathering, product documentation, specifications, user guides, and release communications
• Drive continuous improvement initiatives that streamline product development and release processes
• Present product strategies, recommendations, and business cases to stakeholders and leadership teams, * Influence the strategy and direction of highly visible digital products
• Work closely with cross functional leaders and technology teams
• Drive meaningful improvements in customer experiences and engagement
• Join an organization that values innovation, collaboration, and continuous improvement
• Make a direct impact on business growth through product leadership and customer focused solutions, If you are a Product Manager with strong CRM product experience, a passion for improving customer journeys, and a track record of delivering impactful product solutions, we would love to hear from you. Apply today and send your resume and contact information to The Intersect Group for immediate consideration.

• 4 to 6+ years of Product Management experience with demonstrated ownership of product strategy, roadmaps, and feature delivery
• Experience managing CRM related products and platforms with a focus on customer engagement, customer experience, or lifecycle marketing
• Proven ability to prioritize features, develop requirements, and make data driven product decisions that deliver measurable business results
• Working knowledge of CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, Adobe, or similar solutions
• Experience with customer segmentation, journey orchestration, personalization, campaign automation, and customer engagement initiatives
• Familiarity with Agile methodologies and tools such as Jira, Trello, Confluence, or equivalent product management platforms
• Strong analytical and problem solving skills with the ability to translate insights into product enhancements and process improvements
• Excellent communication, stakeholder management, collaboration, and relationship building abilities, * Experience supporting CRM, lifecycle marketing, MarTech, loyalty, or customer engagement products
• Background working with customer data platforms, marketing automation tools, or campaign analytics solutions
• Experience within retail, consumer facing, or high volume customer environments
• Scrum or Agile product development experience

$55 - $60 an hour - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Life insurance, * 401(k)
• Health insurance
• Life insurance

The Intersect Group is partnering with an innovative, customer focused organization that is transforming the way consumers engage with digital experiences across customer, store, and franchise channels. The company is committed to delivering seamless, data driven experiences that strengthen customer relationships, improve engagement, and drive business growth. With a strong focus on innovation, collaboration, and operational excellence, this organization empowers its teams to make a meaningful impact on the future of its digital products and platforms.