IT Support Technician

Express Employment Professionals of Rancho Cucamonga is seeking an experienced IT Support Specialist to provide hands-on IT support for two nearby facilities. This is an excellent opportunity for an IT professional who enjoys troubleshooting technology issues, supporting end users, and working in a dynamic manufacturing or business environment.

As the primary on-site IT support resource, you'll ensure employees have the tools and technical support they need to stay productive while partnering with corporate IT on larger initiatives., * Provide technical support for desktop computers, laptops, printers, scanners, phones, and peripheral devices.

• Troubleshoot Windows operating systems, Microsoft Office, Outlook, email, and basic network connectivity issues.
• Set up new employees with computers, user accounts, software, and system access.
• Install, configure, and maintain IT hardware and software.
• Diagnose and resolve day-to-day technical issues both remotely and in person.
• Maintain inventory of computers, peripherals, and IT equipment.
• Document, prioritize, and close IT support tickets in a timely manner.
• Coordinate with corporate IT teams and third-party vendors to resolve complex technical issues.
• Travel between two facilities located just minutes apart to provide on-site support.
• Follow company IT security policies and best practices.

• Previous experience as an IT Support Specialist, Desktop Support Technician, Help Desk Technician, Systems Support Specialist, or Technical Support Analyst.
• Strong troubleshooting skills with Windows PCs, laptops, printers, Microsoft Office, Outlook, and common business applications.
• Basic understanding of networking concepts, including printers, Wi-Fi, TCP/IP, and user connectivity.
• Experience with Active Directory, user account administration, and hardware setup is a plus.
• Excellent customer service, communication, and problem-solving skills.
• Ability to prioritize multiple support requests while working independently.
• Valid driver's license and reliable transportation to travel between local facilities.

Salary: $35.00