Information Technology Help Desk Technician

Dew Software
Chelsea, United States of America
yesterday

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate

Job location

Chelsea, United States of America

Tech stack

Microsoft Windows
JIRA
Microsoft Outlook
Issue Tracking Systems
Networking Basics
SharePoint
Office365
Software Troubleshooting
Information Technology
ServiceNow

Requirements

Ability to work onsite in Boston, MA, with working hours of 12:00 PM - 8:00 PM EST.

We are seeking an IT Service Desk Technician with 2+ years of experience providing end-user technical support in an enterprise environment. The ideal candidate should have strong experience supporting Microsoft 365 (Outlook, Teams, SharePoint), Windows 10/11, hardware/software troubleshooting, and Jira Service Management or similar ticketing systems. Responsibilities include resolving IT incidents, deploying hardware/software, supporting desktops and laptops, maintaining IT asset inventory, performing software updates, and delivering excellent customer service. Experience in the pharmaceutical, biotechnology, or healthcare industry is preferred.

Mandatory Experience

2+ years of IT Service Desk / Help Desk / Desktop Support experience.

Hands-on experience supporting Microsoft 365 applications.

Experience troubleshooting Windows operating systems, hardware, software, and basic networking issues.

Experience using a ticketing system (Jira preferred; ServiceNow or similar acceptable).

Strong customer-facing support experience in an enterprise environment.

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