Knowledge Management Specialist

At BETWEEN, we provide the opportunities you need to achieve your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination! We support a wide variety of areas including Firmware, Software, BI, Design, Project Management and many more. In addition, we develop tailor-made technology solutions through our BETWEEN Labs. We are looking for an AI Knowledge Management Specialist to join one of our teams in Barcelona for a 6-9 months project. Are you passionate about creating clear, structured content that helps both people and AI systems find the right answers? Do you enjoy organizing information, improving customer experiences, and working in fast-paced digital environments? If so, this could be the perfect opportunity for you. We welcome candidates coming from Knowledge Management, Technical Writing, Documentation, Content Operations, Information Architecture, Customer Experience Content, or similar content-focused backgrounds.

Shape the future of knowledge experiences As part of a global Customer Experience organization, you will play a key role in managing and optimizing knowledge base content that supports customers, support teams, and AI-powered assistants. You will help drive content quality initiatives, support knowledge base migrations, improve information architecture, and ensure content is optimized for modern AI-driven support experiences.

Your day-to-day o You will own the quality and maintenance of customer-facing knowledge base content. o You will optimize content for both human users and AI-powered support experiences. o You will support content migration, governance, and continuous improvement initiatives. o You will collaborate with multiple stakeholders to ensure knowledge remains accurate and up to date. o You will manage multilingual content and localization activities. o You will use AI tools to streamline content creation, review, and optimization processes.

Why you'll love working here o Private health insurance with Alan. o Training opportunities: Languages, Certifications, Bootcamps and much more. o Multiple company events: BETWEEN Night, Padel Tournament and more. o Flexible compensation plan (meal vouchers, transport, childcare). o Referral program incentives. o International and multicultural environment. o Opportunity to work at the intersection of Content, Customer Experience and Artificial Intelligence. o Exposure to innovative AI-driven customer support solutions and emerging technologies.

o Previous experience in Knowledge Management, Content Management, Technical Writing, Content Operations, Customer Experience Content or similar roles. o Strong content editing and writing skills in English. o Experience managing large volumes of digital content in a structured environment. o Understanding of how search engines, chatbots, AI assistants, or LLM-based systems consume and retrieve information. o Excellent attention to detail and strong organizational skills. o Ability to work independently while coordinating multiple stakeholders and priorities.

Bonus points if you bring o Experience with Zendesk, Intercom, Salesforce Knowledge, ServiceNow Knowledge, Confluence, or similar knowledge management platforms. o Experience in customer support, customer operations, or BPO environments. o Background in UX Writing, Content Design, Information Architecture, or Technical Documentation. o Experience managing multilingual content and translation workflows. o Familiarity with generative AI tools such as Microsoft Copilot, ChatGPT, Claude, or similar platforms. o Additional language skills such as Spanish, French, German, or Portuguese.