IAM Access Ops Analyst

• Manage the end-to-end identity lifecycle by provisioning, modifying, and deprovisioning user access while ensuring compliance with established IAM policies and controls
• Support Microsoft Entra ID, Active Directory, Azure, Exchange, and related identity platforms to maintain accurate and secure user access.
• Configure and troubleshoot multi-factor authentication methods, including Passkeys, Yubikeys, FIDO2 credentials, and Microsoft Authenticator registrations.

Risk Management:

• Work closely with the cybersecurity team to respond to incidents and implement corrective actions.
• Contribute to a balanced security-first and customer service culture.

Team Cooperation:

• Partner with your team of IAM professionals; collaborate, support initiatives, and foster a culture of continuous learning and development.
• Coordinate with cross-functional teams to ensure successful support of IAM tasks.

As an Access Operations Analyst within the Identity and Access Management (IAM) Operations team, you will be responsible for ensuring secure, timely, and efficient identity lifecycle management within HealthEquity's technologies. This role ensures employees and business partners have timely access to the resources they need while balancing strong security controls with exceptional customer service. This role requires attention to detail, the ability to work independently, interaction with internal IT and business customers, as well as collaboration with a dynamic team. The successful candidate will have a thorough understanding of access management concepts and technologies., * Demonstrated experience managing the full identity lifecycle, including provisioning, deprovisioning, access governance, role management, birthright access, and compliance-driven access controls.

• Experience supporting Microsoft Entra ID, Active Directory, Azure, and Exchange environments with a strong understanding of account administration and group management.
• Knowledge of BeyondTrust and privileged access management practices, including administration of privileged accounts, password vaulting, and service account controls.
• Hands-on experience configuring and troubleshooting MFA solutions, including YubiKey registration and Passkeys.
• Ability to investigate and resolve identity and access issues, including lifecycle state discrepancies, birthright access failures, account correlation problems, provisioning errors, and orphaned accounts.
• Capable of processing high-volume access requests, validating approvals, maintaining audit evidence, supporting access review remediation, and executing provisioning and deprovisioning activities with accuracy and timeliness.
• Excellent communication skills with the confidence to ask clarifying questions, challenge ambiguous requests, collaborate with stakeholders, and provide exceptional customer service while maintaining security standards.
• Strong analytical and troubleshooting abilities with the capacity to perform root cause analysis, identify process gaps, interpret IAM policies, and drive issue resolution across multiple systems.
• Experience using PowerShell, Python, Excel, automation tools, and AI technologies-including generative AI, machine learning-driven insights, and intelligent workflow automation-to improve operational efficiency, enhance reporting and analytics capabilities, identify opportunities for process optimization, reduce manual effort, and streamline identity and access management processes while supporting data-driven decision-making.
• Ability to create and maintain SOPs to support consistency, compliance, and audit-ready IAM operations.
• Bachelor's degree, or the equivalent years' related experience in Identity and Access Management (IAM), IT Support, or Security Operations

This is a remote position. Salary Range $34.62 To $42.00 / hour Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision

• HSA contribution and match

• Dependent care FSA match

• Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year

• Paid parental leave

• 401(k) match

• Personal and healthcare financial literacy programs

• Ongoing education& tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity's immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity

HealthEquity is hiring! Come join us as an Access Ops Analyst in our Identity and Access Management Security Team. How you can make a difference, HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot's AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.