nComputer Support Specialist

Nabout Leidos

Dahlgren, United States of America

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

$ 94K

Dahlgren, United States of America

Microsoft Windows

VoIP

Unix

System Configuration

Desktop Computing

Linux

Fat Client

HP Thin Clients

Issue Tracking Systems

System Center Configuration Manager

Service Pack

Network Switches

Hardware Debugging

ServiceNow

Install, configure, and maintain hardware and software within desktop computing environments, including thick client workstations, thin clients, VoIP phones, and video teleconferencing systems.\n
Perform network switch patching and configuration.\n
Ensure security patches are current and successfully applied.\n
Develop test specifications and procedures.\n
Assist with the design, engineering, installation, configuration, accreditation, and scheduling of voice and video communication systems.\n
Support asset management activities, including inventory, relocation, repair, removal, and destruction of equipment.\n
Troubleshoot and resolve technical issues while responding to emergent support requirements in an effective and timely manner.\n
Deliver training to rotating military personnel on system configuration, hardware repair, and secure audio and video communications to enhance technical proficiency.\n

5+ years of experience supporting Windows, Linux, and Unix based infrastructure.\n
3+ years of experience using ServiceNow Action Request System or an equivalent ticketing system.\n
Proficiency with Microsoft business tools.\n
Familiarity with Microsoft System Center Configuration Manager (SCCM).\n
Excellent oral and written communication skills.\n