IT Desktop Support Technician

JIRA Jamf Linux Mac OS Operations Enthusiasm Group Policy Active Directory Slack (Software) Google Workspace Business Valuation Process Improvement Employee Onboarding Single Sign-On (SSO) Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management Software As A Service (SaaS) Virtual Private Networks (VPN) Zoom (Video Conferencing Tool), TEKsystems is seeking an experienced IT Technician in Petoskey, MI. This is an exciting opportunity for someone who thrives in a fast-paced

environment, enjoys solving technical problems, and is eager to build long-term career growth in IT.

Our client is actively investing in their technology and people-and they're looking for someone who's enthusiastic, collaborative, and ready to be a trusted technical partner for the business.

Why You'll Love This Role

• Gain exposure to enterprise-level technologies and a wide range of platforms
• Be a key contributor in a growing, forward-thinking organization
• Hands-on ownership-from onboarding new hires to resolve complex issues
• Work with both local and global users
• Opportunity to improve processes and make a real impact
• Partner with experienced IT teams and continue developing your technical skills

What You'll Do

As the go-to IT support resource, you'll provide end-to-end technical support and ensure outstanding user experience., * Serve as a primary support resource for IT related issues

• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets while maintaining SLAs and best practices
• Own new hire onboarding, including account creation and equipment setup
• Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
• Provide Active Directory and Group Policy support
• Support business applications, SaaS tools, and collaboration platforms
• Troubleshoot and support MDM solutions
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Technical Support Specialist TEKsystems

Petoskey, MI*On-Site

Okta JIRA Jamf Linux Mac OS Operations Enthusiasm Group Policy Active Directory Slack (Software) Google Workspace Business Valuation Process Improvement Employee Onboarding Single Sign-On (SSO) Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management Software As A Service (SaaS) Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) +0

Google IT Support IT Desktop Support Technician TEKsystems

Petoskey, MI*Remote

Operations Problem Solving Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Personal Computers Business Valuation Microsoft Windows 10 CompTIA Certification Full Stack Development Artificial Intelligence Business Transformation +0

1-4 years of Experience in:

• IT support environments
• Windows and macOS desktop support
• Active Directory and account management
• Office 365 and G-Suite support
• SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
• MDM platforms (JAMF, Kandji, or similar)
• Ticketing systems and queue management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end-user device

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.