2nd Line Support Analyst

The successful contractors will initially complete a two-week induction period (08:00 - 16:00), which will include:

• Site tours
• System access setup
• Hardware allocation
• Training and onboarding activities

• Strong teamworking skills
• A positive attitude
• A friendly and professional approach
• Good problem-solving ability
• The ability to work independently and use their own initiative

Technical Skills & Experience

Second-Line IT Support Experience

Candidates must be capable of supporting the following technologies and environments:

End-User Devices

• Windows 11 desktop and laptop devices (64-bit)
• HP T540 and HP T550 thin clients running Windows 10
• Xerox printers
• SATO label printers
• Honeywell and Zebra Android devices
• Microsoft Teams phones and video conferencing equipment
• IT asset management processes

Networking

• Good understanding of networking fundamentals
• Ability to patch devices into network switches
• Experience troubleshooting wired and wireless network connectivity issues
• Understanding of VLAN concepts and functionality

Applications & Systems

• Strong knowledge of ServiceNow (ticket management system)
• Ability to troubleshoot and diagnose NiceLabel printing issues
• Understanding of SOTI MobiControl

Following induction, the contractor will join the weekly shift rotation:

1. PM Shift: 14:00 - 22:00
2. Mid Shift: 10:00 - 18:00
3. Early Shift: 07:00 - 15:00

Each shift pattern will be worked for one week at a time before rotating.

Contractor 2

Following induction, the contractor will move to a permanent night shift.

Potential hours to be costed:

• 22:00 - 07:00, or
• 00:00 - 07:00