NOC Technician

We are partnering with a regional telecommunications provider undergoing significant network modernization and expansion. This organization operates a multi-vendor fiber and packet-optical network and is investing heavily in FTTH, transport, and IP-based voice platforms.

This role is responsible for the day-to-day operation, provisioning, and maintenance of central office and core voice systems. You'll play a key role in maintaining service reliability while supporting the transition from legacy TDM infrastructure to modern fiber/IP networks.

What you'll be doing:

• Manage central office operations including provisioning, installation, and maintenance of core voice, data, and peripheral equipment

• Administer subscriber data and switch translations (adds, moves, changes, deletes)

• Support and maintain softswitch, IMS, SBC, and broadband infrastructure

• Monitor network and service quality; respond to alarms and service issues

• Assist with migration from legacy TDM/DLC systems to fiber and IP-based platforms

• Develop and follow procedures, including maintenance programs and MOPs

• Support compliance activities including lawful intercept provisioning (CALEA)

• 5+ years of experience working with carrier-grade voice switch or softswitch platforms (Ribbon/GENBAND, Metaswitch, or similar)

• Strong troubleshooting skills and ability to identify root cause

• Solid understanding of telecom environments and carrier relationships

• Experience with Microsoft 365 tools for reporting and documentation

• Strong communication skills and ability to work in a team environment

Nice to have:

• Experience with TDM-to-IP or fiber migrations

• Knowledge of SIP, IMS, and session border controllers

• Exposure to fiber access technologies (PON, Calix or similar)

• Familiarity with transport, timing/synchronization, and DC power systems

• Certifications (Cisco, Ribbon, Metaswitch, etc.)

Environment & perks:

• Hands-on role in a growing fiber network environment

• Opportunity to work on modernization initiatives and emerging technologies

• Competitive compensation plus full benefits (health, 401k, PTO, etc.) Requirements * At least 5 years of experience supporting carrier-grade voice switching, softswitch, or network operations environments.

• Practical knowledge of SIP, provisioning workflows, and telecom service activation within central office or core network settings.

• Experience working with session border controllers, hardware installation, software maintenance, and troubleshooting across voice and data platforms.

• Familiarity with legacy TDM networks as well as modern fiber-based technologies such as GPON and DWDM.

• Strong diagnostic and root-cause analysis skills with the ability to respond effectively to alarms, outages, and service degradation.

• Proficiency with documentation and reporting tools, including Microsoft 365 applications.

• Clear communication skills and the ability to work effectively with technical and non-technical teams.

• Willingness to work on-site in Medicine Park, Oklahoma and participate in an on-call rotation with limited travel as needed. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.