EBIT Technology Operations Center (TOC) Analyst

Experteer Overview In this TOC Analyst role, you monitor and protect EB IT enterprise systems and cloud environments, ensuring continuous operation and rapid incident response. You work across IT, network, and security domains to correlate alerts and support remediation. You'll maintain real-time dashboards, execute runbooks, and coordinate with cross-functional teams during 24x7 on-call periods. This is a hands-on, operations-focused position shaping resilient IT services for 20,000+ end-users. Compensation / Benefits * Monitor enterprise IT systems, network performance, and dashboards for alerts * Perform real-time triage to identify outages and security incidents and assist remediation * Maintain familiarity with Windows, Linux, and cloud environments (Azure, AWS, OCI) * Execute runbooks and escalate incidents to Tier 2/3 teams * Maintain situational awareness dashboards for system performance, security status, and service health * Collaborate with cybersecurity, network, and infrastructure teams to correlate alerts and coordinate response * Manage and update tickets in ITSM tools (ServiceNow, Jira, Confluence) * Support root-cause analysis, post-incident reporting * Contribute to continuous improvement of monitoring, automation, and alert tuning * Participate in 24x7 on-call rotation or shift as required Tasks * Bachelor's of Science Degree in Information Technology, Computer Science, Cybersecurity * 5+ years in IT operations, network operations, or cybersecurity monitoring * Experience with SIEM (Splunk, QRadar, Sentinel), Netbrain, Zabbix, and ITSM (ServiceNow), SCCM/Intune * Ability to obtain and maintain a Final DOD security clearance * Occasional on-call or weekend work during major IT incidents or maintenance windows Key requirements *

Operations teams to correlate alerts and coordinate response * Manage and update tickets in ITSM tools (ServiceNow, Jira, Confluence) * Support root-cause analysis, post-incident reporting * Contribute to continuous improvement of monitoring, automation, and alert tuning * Participate in 24x7 on-call rotation or shift as required Tasks * Bachelor's of Science Degree in Information Technology, Computer Science, Cybersecurity * 5+ years in IT operations, network operations, or cybersecurity monitoring * Experience with SIEM (Splunk, QRadar, Sentinel), Netbrain, Zabbix, and ITSM (ServiceNow), SCCM/Intune * Ability to obtain and maintain a Final DOD security clearance * Occasional on-call or weekend work during major IT incidents or maintenance windows Key requirements *