Desktop Support Technician

Operations Leadership CompTIA A+ Apple IPad User Profile Communication Microsoft 365 Prioritization Issue Tracking Desktop Support Team Leadership Network Routing Customer Service Active Directory Windows Software Technical Support Help Desk Support Directory Service Business Valuation Wide Area Networks Local Area Networks Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Hardware Configuration Management Dynamic Host Configuration Protocol (DHCP), Our client is looking for a Technical Support and Jr. Networking Specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service., Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Technician TEKsystems

New York, NY*Hybrid

Apple IOS Operations Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support Desktop Support Technician (2nd Shift) TEKsystems

New York, NY*On-Site

Viruses Planning Templates Log Files Operations CompTIA A+ Proactivity Communication Team Oriented Microsoft 365 Customer Service Active Directory Physical Security Technical Support Help Desk Support Desktop Computing IT Infrastructure Video Conferencing Personal Computers Business Valuation Workflow Management Local Area Networks Microsoft Windows 10 Software Installation Hardware Architecture Full Stack Development Software Documentation Artificial Intelligence Business Transformation Administrative Functions Mobile Device Management Desktop Window Management Computer-Generated Imagery Healthcare Industry Knowledge Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

ALL APPLICANTS MUST HAVE A PERSONAL VEHICALE AND BE COMFORTABLE WORKING FULLY ON SITE (Monday - Friday), 2-4 years of enterprise experience providing help desk, desktop, or technical support to end users

Experience working with a ticketing system

Experience working with Active Directory

The following experience is strongly encouraged for this assignment:

*Proficiency in Windows OS / Windows software support (Windows 10 / Windows 11)

*Knowledge of troubleshooting email related issues

*Knowledge of workstation setup and installs.

*Ability to install network operation systems and perform simple upgrades to the network

*Strong Knowledge on troubleshooting desktop systems such as desktops and PCs

*Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)

*General network experience with printers/routers/adding users/grouping

*Server Hardware configuration

*Manage switch configuration and troubleshooting

*LAN/WAN experience

*Support of virtual server environment

Top Skills

Windows support, ticketing system experience, office 365, desktop support, hardware troubleshooting, software troubleshooting, and active directory

A user approaches yourself and mentions they are having a hard time accessing a website, what do you do?

-A user approaches yourself and tells you their computer is being "slow', what do you do?

-How do you prioritize tickets?

-How do you build relationships with end users and why would they trust you?

-Name a time you have worked with a difficult end user and how did you overcome the situation?

Experience Level

Entry Level / Intermediate Level Job Type & Location

This is a Contract position based out of White Plains, NY. Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.