Senior Analyst, Salesforce

Experteer Overview In this role you will support SA's Salesforce-powered Enrollment operations, focusing on configuring and maintaining the Lottery application to drive scholar acquisition and enrollment. You will partner with the Enrollment Leader and cross-functional teams to ensure data quality, deliver analytics, and optimize processes that support equitable access to education. This is a hands-on role that blends administration with business analysis to enable data-driven decisions and continuous improvement. The opportunity sits at the intersection of technology and mission, helping scale enrollment while improving data hygiene and user experience. Compensation / Benefits * Deeply understand the Enrollment data model in Salesforce and its downstream impacts * Configure user interfaces: fields, objects, record types, page layouts * Create reports and dashboards to meet business needs * Improve data quality through validation rules, dupes checks, flows, and reporting * Import data via Data Import Wizard and Data Loader * Provide training and support; create training materials * Identify data defects and translate into actionable cases for Tech * Test systems to ensure alignment with changing business needs and data outputs * Provide data analysis to inform requirements and reporting * Collaborate with Customer Experience and ED&A to analyze outcomes and surface insights * Manage users, roles, profiles, and permissions * Ensure ongoing data governance and quality for Salesforce processes Tasks * 2 years of business analyst experience with detailed requirements, UAT, and end-user training * Experience drafting requirements for CRM projects or implementations * Hands-on admin experience with mission-critical systems (CRM/ERP/CMS) * Previous CRM administration experience (Salesforce/MS Dynamics) preferred * Experience in SCRUM or agile environments preferred * Salesforce Administrator Certification recommended * Salesforce Business Analyst Certification recommended * Salesforce Platform App Builder recommended * Previous education sector experience recommended * Strong ability to translate business needs into technical solutions Key requirements * full benefits program * opportunities for professional growth * hybrid work arrangement * competitive compensation range * equal opportunity employer * telemetry on privacy policy and compliance

via Data Import Wizard and Data Loader * Provide training and support; create training materials * Identify data defects and translate into actionable cases for Tech * Test systems to ensure alignment with changing business needs and data outputs * Provide data analysis to inform requirements and reporting * Collaborate with Customer Experience and ED&A to analyze outcomes and surface insights * Manage users, roles, profiles, and permissions * Ensure ongoing data governance and quality for Salesforce processes Tasks * 2 years of business analyst experience with detailed requirements, UAT, and end-user training * Experience drafting requirements for CRM projects or implementations * Hands-on admin experience with mission-critical systems (CRM/ERP/CMS) * Previous CRM administration experience (Salesforce/MS Dynamics) preferred * Experience in SCRUM or agile environments preferred * Salesforce Administrator Certification recommended * Salesforce Business Analyst Certification aaaaaaaaan _ * Salesforce Platform App Builder recommended * Previous education sector experience recommended * Strong ability to translate business needs into technical solutions Key requirements * full benefits program * opportunities for professional growth * hybrid work arrangement * competitive compensation range * equal opportunity employer * telemetry on privacy policy and compliance