Information Technology Project Coordinator

async channels in clear, simple language.Run 1:1 trainings, onboarding sessions, kick-offs, and troubleshooting calls to support effective customer adoption.Use existing project and training templates to help customers structure rollouts and learning programs.Create or adapt light-weight training materials where needed.Schedule meetings, prepare agendas, and share concise recaps with next steps.Collect structured bug reports and product feedback, highlighting recurring patterns and pain points.Handle customer escalations proactively and manage expectations around scope, timelines, and resources.Help customers and partners interpret analytics to understand learner behavior and improve training effectiveness.About YouClear, empathetic communication and expectation management, especially in async channels (Slack, email, docs).Ability to facilitate focused, outcome-oriented meetings when they're actually needed.Strong critical and creative thinking for customer problem-solving.High autonomy

self-directed, async-first, and comfortable with fast-changing priorities and feedback.Reliable execution: able to meet deadlines and iterate quickly.A growth mindset and coaching attitudeMust-Haves2+ years in project management, customer success, customer support, or similar client-facing roles working with external customers or partners (not only internal users).Experience with a SaaS platform and remote work tools (e.g. Slack, Google Drive, Teams)Native-level Arabic and English languages, with a knack for explaining technical or abstract topics in clear, accessible language.Comfortable navigating a modern SaaS environment and learning new product functionality quickly.Comfortable working in a remote-first, async-heavy environment, collaborating across teams and time zones.Hands-on use of at least one project management tool (e.g. Jira, Asana, Trello, Monday.com, Notion) to track tasks and share updates.Comfortable working with a learning platform or similar product: testing features, identifying configuration issues, and experimenting with functionality to help customers (no coding required).Comfortable reading simple analytics/dashboards and using spreadsheets to spot trends.Willingness to work across a wide variety of subjects and use cases.Nice-to-HavesDemonstrated experience using AI tools to support customer workflows, documentation, support, or internal processes.Interest in Learning & Development, customer education, or enablementExperience with LMS/LXP or other learning platformsExperience working with international/multinational customers or in a global company with cross-time zone collaboration