Associate Director - ServiceNow Technical Architect

Experteer Overview In this role you will lead the architecture and delivery of enterprise ServiceNow solutions across ITSM, ITOM, ITAM, HAM, and SAM, shaping scalable, secure designs. You will partner with clients to translate requirements into practical roadmaps and reference architectures, ensuring TBP adherence and healthy platform governance. Your work directly enables large-scale digital service management transformations and value realization for customers. This is a hands-on, leadership-focused position with a strong emphasis on delivery and cross-functional collaboration. Compensation / Benefits * Lead end-to-end ServiceNow solution architecture across ITSM, ITOM, ITAM, HAM, SAM * Translate requirements into scalable, maintainable ServiceNow designs aligned with Now Create methodology * Define technical roadmaps, reference architectures, and data models for enterprise deployments * Govern platform health, upgrade strategy, and debt reduction per TBPs * Architect integrations with ERP, HRIS, monitoring tools, CMDB sources via REST, SOAP, MID Server, Integration Hub * Drive CMDB design, CSDM alignment, discovery, service mapping, and event management within ITOM * Design asset lifecycle workflows and license compliance for SAM * Provide technical leadership to developers, analysts, and admins * Conduct design reviews and code quality audits * Engage with stakeholders to present decisions and trade-offs; mentor delivery teams; contribute to pre-sales and capability building * Ensure security, privacy, and performance standards across engagements Tasks * Total IT industry experience: 14+ years * ServiceNow platform experience: 4+ years * Bachelor's or Master's degree in Computer Science, IT, Engineering, or related discipline * Strong command of ITSM, ITOM, ITAM, HAM, SAM modules (config, customization, governance) * Experience with AI-enabled workflows on ServiceNow and translating AI capabilities to business outcomes * Excellent written and verbal communication; client-centric approach * Leadership, mentoring, and team enablement abilities * Strong analytical, problem-solving and decision-making abilities * Proven stakeholder management and workshop facilitation skills * Ability to articulate complex technical concepts to business audiences Key requirements *

with ERP, HRIS, monitoring tools, CMDB sources via REST, SOAP, MID Server, Integration Hub * Drive CMDB design, CSDM alignment, discovery, service mapping, and event management within ITOM * Design asset lifecycle workflows and license compliance for SAM * Provide technical leadership to developers, analysts, and admins * Conduct design reviews and code quality audits * Engage with stakeholders to present decisions and trade-offs; mentor delivery teams; contribute to pre-sales and capability building * Ensure security, privacy, and performance standards across engagements Tasks * Total IT industry experience: 14+ years * ServiceNow platform experience: 4+ years * Bachelor's or Master's degree in Computer Science, IT, Engineering, or related discipline * Strong command of ITSM, ITOM, ITAM, HAM, SAM modules (config, customization, governance) * Experience with AI-enabled workflows on ServiceNow and translating AI capabilities to business outcomes * Excellent written and verbal aaaaaaaaaaaa of client-centric approach * Leadership, mentoring, and team enablement abilities * Strong analytical, problem-solving and decision-making abilities * Proven stakeholder management and workshop facilitation skills * Ability to articulate complex technical concepts to business audiences Key requirements *