Field Service Dispatcher

As the Field Service Dispatcher, you will be primarily responsible for assigning, dispatching, and scheduling onsite services at customer sites for the Field Service Engineers. They will be a key driver in the success of Service by contributing directly to a positive customer experience and creating efficiency for the field staff by providing accurate and timely information for onsite services to all parties involved.

What you will accomplish together with us:

• Assigning Field Service Engineers to Service Requests via Service Management System (SMS) in advance with tentative dates

• Scheduling onsite field services with end user customers via phone and email

• Confirming all onsite dates with customers and field engineers in advance of services

• Make adjustments to engineer schedules or customer visits as needed

• Ensure all onsite requirements are met prior to services taking place

• Ensure all equipment is delivered and available at the customer site

• Ensure any technical equipment required for services are available, scheduled, and shipped and/or transported to the customer site

• Place, track, and follow up on orders for all spare parts needed for onsite activities

• Assist in inventory management for Field Service Engineer van stock

• Create and update service orders and SMS and/or ERP with all relevant information including model & serial numbers and customer location & contact information, etc.

• Create and update customer master and contact information within SMS and/or ERP

• Review and monitor all open service orders in need of scheduling

• Prepare quotations for onsite repairs of systems, with assistance from Technical Support

• Coordinate with Service Support, Field Service Engineers, and Management on all open service order and onsite activities

• High School Diploma/GED required (College Degree preferred)

Experience:

• 2+ years in customer service, dispatching, or scheduling

• Beginner's experience with Microsoft Office (Word, Excel, Outlook)

• SAP/ERP experience preferred

• Service Management System experience preferred

We Value:

• Ability to take ownership of processes

• Independent, professional, and self-driven

• Effective & efficient written & oral communication skills

• Strong organizational skills

• Attention to detail

• Strong ability to multi-task

• Ability to triage and problem solve

• Identification with our core values: Sustainability, Openness, Enjoyment

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network" Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal), E-Verify Workers Rights (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application., Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.