IT Printer Technician

Trello Writing Billing Auditing Power BI Invoicing Operations Leadership Data Entry Salesforce Procurement Coordinating Service Level Microsoft 365 Prioritization Reconciliation Case Management Problem Solving Adobe Photoshop Decision Making Customer Service Customer Support Order Processing Billing Inquiries Business Valuation Workflow Management Process Improvement Microsoft Windows 10 IT Service Management Full Stack Development Operational Efficiency Artificial Intelligence Business Transformation Administrative Functions Enterprise Application Software Customer Relationship Management Equipment Upgrade Implementation Troubleshooting (Problem Solving) Operational Performance Management, **this person will be onsite 5x a week in New Haven on a 6 month contract with potential to go to hire. Needs 3-4 years of prior printer support, O365 environment support (prior experience supporting Ricoh and Kyocera printers is a major PLUS)!!! ***, The Printing and Publishing is a centralized group which is responsible for the Printer and Copier environment. They own all the printers and copiers in the environment and then provide a service around them which includes: installation, troubleshooting, compiling usage rates, maintenance, moves/adds/change support, and much more. They support roughly 2,000 printers and 13,000 end users.

This position will be responsible for overseeing critical administrative functions that support the organization's operational efficiency and client service delivery. This role serves as a central point of coordination across billing, customer support, procurement, and workflow management. This person will be the main point of contact assuming responsibility for overseeing and coordinating all tasks in the absence of the Manager, ensuring seamless continuity of operations and adherence to organizational standards.

Should have experience troubleshooting and maintaining Ricoh and Kyocera printers. The following technologies are utilized in this position and prior experience would be helpful: Salesforce, PowerBI, Crystal Reporting, Microsoft Suite, Photoshop

Responsibilities:

Oversee end-to-end billing operations, including invoice generation, payment tracking, reconciliation, and issue resolution.

Coordinate IT customer support activities, ensuring service requests are managed efficiently and aligned with service level expectations.

Manage procurement processes for office and IT-related supplies, including vendor coordination and inventory control.

Assign, prioritize, and monitor administrative and support workflows to optimize productivity and resource allocation.

Act as the designated point of contact in the absence of the Manager, exercising sound judgment and decision-making in overseeing and coordinating the work of others.

Evaluate operational performance and implement process improvements to enhance efficiency and service quality.

Maintain accurate and compliant records related to billing, support operations, and administrative activities.

Collaborate cross-functionally with internal departments to ensure alignment and operational effectiveness.

Support the development and enforcement of administrative policies, procedures, and best practices.

This position operates within a professional IT services environment requiring a high degree of collaboration, responsiveness, and operational discipline. The role may involve managing competing priorities while maintaining a strong focus on client satisfaction and organizational performance., b. Triage incoming calls, e-mails and cases; resolve or escalate issues as needed to appropriate technical and/or administrative resources.

c. Monitor and clear Papercut print queues as needed.

2. Administrative Support

a. Make recommendations for equipment upgrades as requested

b. Data entry for order processing from proposal through delivery and installation.

c. Create shared accounts and department funds accounts for PaperCut customers.

d. Respond to billing inquiries, service requests, move requests, emergency toner requests.

e. Order paper for student printing clusters, track deliveries and reconcile usage quarterly.

f. Use Trello and Office 365 to communicate and schedule deliveries and installations.

g. Sponsored Identity.

3. Financial Support

b. Maintain inventories for equipment supplies, assets for resale and assets on consignment.

c. Process PaperCut and Banner refunds.

d. Process invoices for payment in Workday.

e. Monthly billing audit - collect meters, verify charges, review exceptions and monthly reports - prior to monthly upload to WorkDay.

f. Create Journal transactions as needed., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Printer Technician TEKsystems

New Haven, CT*On-Site

Triage Trello Writing Billing Auditing Power BI Invoicing Operations Leadership Data Entry Salesforce Procurement Coordinating Service Level Microsoft 365 Prioritization Reconciliation Case Management Problem Solving Adobe Photoshop Decision Making Customer Service Customer Support Order Processing Billing Inquiries Business Valuation Workflow Management Process Improvement Microsoft Windows 10 IT Service Management Full Stack Development Operational Efficiency Artificial Intelligence Business Transformation Administrative Functions Enterprise Application Software Customer Relationship Management Equipment Upgrade Implementation Troubleshooting (Problem Solving) Operational Performance Management +0

Desktop, printer support, Windows 10, Troubleshooting, Active directory

Additional Skills & Qualifications

1. Demonstrated experience managing billing operations and coordinating customer service functions.

2. Proven ability to lead, prioritize, and delegate in a dynamic, fast-paced environment.

3. Strong analytical, organizational, and problem-solving capabilities.

4. Excellent verbal and written communication skills.

5. Proficiency with enterprise systems, including CRM, ticketing platforms, and financial software.

6. Case Management & technical support, Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.