EBIT Technology Operations Center (TOC) Analyst

Experteer Overview In this role you protect enterprise IT systems by monitoring real-time infrastructure and cloud environments, enabling rapid incident detection and coordinated response. You work closely with NOC, ITSM, and CSOC teams to maintain system health and visibility. You'll translate alerts into actionable steps and contribute to continuous improvements in monitoring and automation. This position offers impact across IT, network, and security domains within EB IT. Compensation / Benefits * Monitor enterprise IT systems, networks, and alerts via dashboards and telemetry * Triage real-time events to detect service disruptions and coordinate remediation * Work with Windows, Linux, and cloud environments (Azure, AWS, OCI) * Execute runbooks and escalate to Tier 2/3 teams for incident resolution * Maintain situational dashboards showing performance, security status, and service health * Collaborate with cybersecurity, network, and infrastructure teams to correlate alerts * Manage and update tickets in ITSM platforms (ServiceNow, Jira, Confluence) * Support root-cause analysis, post-incident reviews, and reporting * Contribute to ongoing improvements in monitoring, automation, and alert tuning * Participate in 24x7 on-call rotations as required * Exhibit strong communication and customer service orientation during high-pressure incidents Tasks * Bachelor of Science in Information Technology, Computer Science, or Cybersecurity * 5+ years in IT operations, network operations, or cybersecurity monitoring * Experience with SIEM (Splunk, QRadar, Sentinel) * Experience with network monitoring (NetBrain, Zabbix) and ITSM (ServiceNow) * Familiarity with SCCM/Intune * Ability to obtain and maintain Final DoD security clearance * Occasional on-call or weekend work during major incidents or maintenance windows Key requirements *

• and update tickets in ITSM platforms (ServiceNow, Jira, Confluence) * Support root-cause analysis, post-incident reviews, and reporting * Contribute to ongoing improvements in monitoring, automation, and alert tuning * Participate in 24x7 on-call rotations as required * Exhibit strong communication and customer service orientation during high-pressure incidents Tasks * Bachelor of Science in Information Technology, Computer Science, or Cybersecurity * 5+ years in IT operations, network operations, or cybersecurity monitoring * Experience with SIEM (Splunk, QRadar, Sentinel) * Experience with network monitoring (NetBrain, Zabbix) and ITSM (ServiceNow) * Familiarity with SCCM/Intune * Ability to obtain and maintain Final DoD security clearance * Occasional on-call or weekend work during major incidents or maintenance windows Key requirements *