Help Desk Support Technician

NuAxis Innovations
Atlanta, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Atlanta, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Microsoft Outlook
Issue Tracking Systems
Virtual Private Networks (VPN)
Network Troubleshooting
Remote Desktop Services
Remote Service Software
SharePoint
Microsoft InTune
SAP MDG
Casper Suite
ServiceNow

Job description

  • Provide Tier 1 technical support via phone, email, and in-person

  • Troubleshoot hardware, software, and network issues

  • Support Windows 10/11 and macOS environments

  • Manage tickets using tools such as ServiceNow, Remedy, or equivalent

  • Perform Active Directory tasks (user creation, password resets, group management)

  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

  • Assist with device imaging (PXE), deployments, and upgrades

  • Provide support for VPN, remote desktop, and connectivity issues

  • Maintain asset inventory and assist with hardware lifecycle management

  • Escalate complex issues to Tier 2/3 teams

Requirements

At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users., + 1-3 years of IT Help Desk / Desktop Support experience

  • CompTIA A+ (or equivalent)

  • Strong troubleshooting and customer service skills

  • Experience with ticketing systems and remote support tools

Preferred

  • ITIL Foundation

  • Experience with MDM tools (Intune, MaaS360, JAMF)

About the company

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a **Help Desk Support Technician** for a Full-Time position., We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/) NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!

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