Simon Copsey

Technology is Necessary, But Not Sufficient

Stop trying to maximize staff utilization. It’s the bottleneck killing your team’s performance and your company's bottom line.

Technology is Necessary, But Not Sufficient
#1about 3 minutes

Defining the primary goal of a business for sustainable growth

Prioritizing revenue growth over cost reduction provides a clear focus for improvement and offers unlimited potential for the business.

#2about 7 minutes

Identifying the bottleneck that limits organizational output

The rate of revenue generation for the entire organization is dictated by the capacity of its slowest part, the bottleneck.

#3about 5 minutes

Finding the root causes of organizational obstacles

Many obstacles within an organization stem from a few common underlying causes that are often outside a team's direct control.

#4about 9 minutes

Mapping systemic problems with cause-and-effect diagrams

A Current Reality Tree can visualize how surface-level problems are interconnected and trace them back to a single underlying cause.

#5about 3 minutes

How self-imposed constraints block creative problem-solving

The nine-dots puzzle illustrates that breakthrough solutions often require identifying and challenging the assumptions we place on ourselves.

#6about 6 minutes

Challenging the myth of maximizing staff utilization

The belief that 100% staff utilization maximizes output is a fallacy that creates bottlenecks; instead, planning for slack increases throughput.

#7about 3 minutes

Technology must be paired with social change to be effective

Lasting improvement comes from using technology to address a system's bottleneck, which requires re-evaluating the managerial assumptions that created it.

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Matching moments

Moving beyond headcount to solve business problems
04:27 MIN

Moving beyond headcount to solve business problems

What 2025 Taught Us: A Year-End Special with Hung Lee

Breaking down silos between HR, tech, and business
03:39 MIN

Breaking down silos between HR, tech, and business

What 2025 Taught Us: A Year-End Special with Hung Lee

Why HR struggles with technology implementation and adoption
04:22 MIN

Why HR struggles with technology implementation and adoption

What 2025 Taught Us: A Year-End Special with Hung Lee

Rapid-fire thoughts on the future of work
02:44 MIN

Rapid-fire thoughts on the future of work

What 2025 Taught Us: A Year-End Special with Hung Lee

Why corporate AI adoption lags behind the hype
03:28 MIN

Why corporate AI adoption lags behind the hype

What 2025 Taught Us: A Year-End Special with Hung Lee

The future of recruiting beyond talent acquisition
03:15 MIN

The future of recruiting beyond talent acquisition

What 2025 Taught Us: A Year-End Special with Hung Lee

Balancing the trade-off between efficiency and resilience
03:38 MIN

Balancing the trade-off between efficiency and resilience

What 2025 Taught Us: A Year-End Special with Hung Lee

Automating formal processes risks losing informal human value
03:48 MIN

Automating formal processes risks losing informal human value

What 2025 Taught Us: A Year-End Special with Hung Lee

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From learning to earning

Jobs that call for the skills explored in this talk.

Cloud Engineer (m/w/d)

Cloud Engineer (m/w/d)

fulfillmenttools
Köln, Germany

€50-65K
Intermediate
TypeScript
Google Cloud Platform
Continuous Integration