Kesha Mykhailov builds AI-centric customer service tools at Intercom. Over the last two decades, he has focused on running distributed systems, fine-tuning socio-technical processes, and delivering products that actually help people.
Lately, his work centers on making artificial intelligence practically useful for engineering teams. He tackles the challenge of LLM noise, building code review bots that act like real senior engineers—skipping the generic praise to highlight only actionable, high-signal issues.
