Paul Adams shapes product development at Intercom. He focuses on how teams must rebuild their software from scratch to survive the rapid shift toward artificial intelligence.
Recently, he helped steer Intercom through its own massive pivot, ripping up existing processes to turn a 13-year-old company into an AI-native organization. He breaks down the unpolished realities of moving to AI-first principles, sharing practical steps for rethinking how products are actually built, marketed, and sold.
