IT Support Engineer

• Supporting users with all relevant hard- and software problems at first and second level via remote, email or telephone
• Working with the internal ticket system and ensuring that all support requests are dealt with on time
• Documenting problems and their solutions for the further development, and updating of our IT knowledge database
• Working within the Microsoft network environment
• Supporting standard hard- and software, including setting up laptops for new employees
• Installing and configuring software, both manually and using automated software distribution
• Error analysis, troubleshooting, and printer configurations in the network
• Implementing IT guidelines in the entire IT environment
• Supporting IT-based projects, especially new rollouts, A family-owned enterprise established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets.

We take pride in our commitment to employees, offering opportunities for long-term career growth, hybrid work arrangements, and flexible scheduling options

We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history.

Do you have experience in Microsoft Office?, * Some years of practical work experience as an IT-Administrator or similar

• Experience in the areas of Microsoft Operating Systems, ideally in an internationally distributed team of a large company
• Good knowledge in the support of a hybrid IT infrastructure
• Solid experience in usage of Microsoft products, especially in Office 365
• These qualities characterize you: analytical, results-driven, assertiveness, the ability to manage multiple priorities
• Excellent communication skills in English (Cross-Functional and Cross-Cultural)
• Willingness to travel to provide on-site support within Europe

The deugro group is an umbrella organization for various companies, all of which operate in different areas of project logistics, with 1,500+ specialist employees worldwide. Having 70+ offices located in more than 40 countries, we are strategically placed to service our clients across road, rail, ocean and air freight. Coupled with our supply chain logistics expertise, deugro group are a true logistics expert of choice. Under the umbrella of deugro group, we cover all corporate functions such as accounting and finance, human resources, business processes, IT, consolidation, marketing and QHSES. Our specialized service areas ensure the successful and smooth operation of the group. Become a part of our talented deugro team, as we look for a IT Support Engineer (m/f/d) in Hanau, Germany.