VIP - IT Desktop Support Engineer (Female Applicants Only)

We are looking for a proactive and customer-focused VIP IT Desktop Support Engineer to join our team in Amsterdam. This role is ideal for someone passionate about providing exceptional end-user experiences while maintaining the highest standards of professionalism, discretion, and technical expertise., * Provide first-line and VIP technical support for hardware, software, and networking issues.

• Walk users through application installations, configurations, and troubleshooting steps.
• Perform remote and on-site support using diagnostic tools and clear, user-friendly communication.
• Customize desktop applications and settings to meet user or departmental needs.
• Record and track issues, resolutions, and user feedback in service logs.
• Escalate complex incidents and coordinate with higher-level support teams.
• Support device imaging, deployment, and configuration across the network.
• Maintain accurate IT asset and inventory records.
• Deliver high-quality, discreet support to VIP users., * Knowledge of Active Directory, Group Policy, DNS, DHCP, and VPN.
• Familiarity with MDM tools and asset management systems.
• Understanding of endpoint security and data protection best practices.
• Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation are advantageous.

Why Join Us? Be part of a dynamic and supportive environment where you'll play a key role in delivering world-class IT support and ensuring seamless business operations for high-profile users.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Education: Bachelor's degree in IT, Computer Science, or equivalent professional experience.

• Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Strong hands-on experience with Windows 10/11, Office 365, OneDrive, Intune, and ServiceNow.
• Experience in Walk-in IT Service Centers and VIP Support environments.
• Familiarity with Windows, MacOS, and Linux operating systems.
• Strong understanding of network security, antivirus, and office automation tools.
• Excellent communication, problem-solving, and multitasking abilities.
• Experience working in Agile and ITIL-based service environments.