Infrastructure Support Engineer - 2nd Line/Azure - Birmingham

Provide support across desktop environments, Windows systems, databases, and hosted applications. Diagnose and optimise SQL performance issues Deliver high-quality professional services, including data migrations, system installations, and transfers. Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms.Future Responsibilities

Own Azure environments and DevOps practices Act as primary point of contact for infrastructure & DevOps Drive automation and cloud operationsSkills Required

Windows Desktop and Server administration (setup, maintenance, troubleshooting) MSSQL tuning and troubleshooting Proven experience in 2nd line or infrastructure support dealing with complex client problems Interest in DevOps practices, automation and CI/CD pipelinesDesirable

Azure Cloud services SaaS platform or migration experience. Hands-on experience setting up or configuring tools that help manage IT or customer supportWhy Join Us?

Join our customer to play a key role in impactful SaaS projects, with the chance to shape a brand-new support capability from the ground up. You'll receive mentoring to grow your skills in Azure and DevOps, work closely with senior leadership, and contribute to the direction of the company, all within a supportive team culture that partners with clients making a real social difference.