Senior IT Technician

I am delighted to be recruiting for a large Multi Academy Trust in East Anglia. They are looking to appoint an IT Technician to work as part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support., * To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window.

• Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required
• Setting up new PC's, Laptops, Tablets, iPads.
• To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.
• To report and manage any incident that requires the services of a third-party organisation.
• To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's
• To complete additional ad hoc project work, as required
• To assist the Senior IT Technician by carrying out reasonable requests for additional duties as and when required.
• To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
• Software installation, updates and support
• Provide appropriate technical support, help and advice to staff and students
• Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner.
• Diagnosing and resolving 1st line issues
• Maintain records of IT assets, incidents, and resolutions Maintaining printers and consumables, logging any issues where required
• Assist in monitoring network performance and resolving connectivity issues
• Escalating IT Issues to the Senior IT Services Technician or IT Operations Manager in a timely manner.
• To always keep the working area clean & tidy.

Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team. This role requires a self-starter who has excellent motivation and the right attitude to succeed with minimal supervision., * Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.

• Good working knowledge of Active Directory, Group Policy, Azure AD and Intune

• Good understanding of TCP/IP, DNS, DHCP and VLANs.

• Experience of using a helpdesk management system and working to SLAs.

• A strong desire for personal and professional development.

• Interpersonal and Communications Skills:

• Excellent customer service skills

• Excellent verbal and written communication skills.

• Pro-active approach to work.

• Ability to communicate complex technical issues to non-technical staff and pupils.

• Ability to communicate across wide range of ages, experience and abilities.

• Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.

• Be able to work, unsupervised, on own initiative.

Ribbons & Reeves are Cambridgeshire's leading Education Recruiters. We specialise in helping educators of all levels secure long-term and permanent roles such as this IT Technician role in Ipswich. INDCAM