IT Support Technician

Pin Point Recruitment is supporting our client in the search for an experienced IT Support Technician to join their team. This role will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware.

The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly.

Key Responsibilities

• Install, configure and maintain Windows 10 and Windows 11 desktop environments

• Provide 1st & 2nd line IT support via the Service Desk

• Support users in both physical and VMWare virtual environments

• Install, configure and troubleshoot hardware and software for desktop and mobile devices

• Ensure communication systems deliver seamless service, resolving incidents promptly

• Administer Active Directory and Microsoft Exchange accounts and access permissions

• Maintain secure file storage access and data protection

• Support enterprise messaging (Microsoft Exchange) and unified communications (Mitel)

• Travel to other UK sites as required and provide remote support

• Adhere to ISO standards, security policies and Health & Safety compliance

• Positively represent the business to staff, suppliers and customers

• Experience providing 1st & 2nd line IT support

• Strong knowledge of Windows 10/11, Active Directory & Exchange

• Understanding of VMWare environments

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service capability

• Full UK driving licence (essential due to travel requirements)

• Competitive salary of £27,500

• Monday - Friday work pattern - no evening or weekend shifts