IT Support Analyst

Our well known client is looking for an IT Support Analyst to join their team. 37.5 hours per week, Monday to Friday. (In some cases, some out of office hours support may be required), The IT Support Analyst is responsible for supporting identifying, diagnosing, and troubleshooting issues in computer hardware, software, services, and applications. Their duties require a broad knowledge in areas of computer hardware, software, applications, network, server, security, and IT provisioning. Additionally, they will work with the Purchasing Team and Purchasing system to order hardware to support operations. Key Areas of Responsibility:

• Support the troubleshooting and maintaining of IT computer services, including workstation computers, printers, servers, network, security and any applications that are carried out by the organization.

• Interact with clients on a day-to-day basis in addressing problems, training the clients as needed, and using the appropriate ITIL tools, and proposing technical solutions.

• Working with third-party and different teams as needed to overcome issues efficiently.

• Assisting in analysis and improvements when resolving technical issues within broader IT areas.

• Support monitoring and installation of security patches to keep devices running satisfactorily and in compliance.

• Working knowledge of relevant IT end-user desktop & laptop computers, printers, servers, networks, security, computer hardware, software, and applications.
• Solid problem-solving, issue interpretation, and troubleshooting skills.
• Effective communication and interpersonal skills, with attention to details.
• Good organization, time management and prioritization.
• Effective working both in teams and individually.
• Continuous learning - demonstrates the ability to learn new technologies and resolves technical problems with some training and supervision.