Project Manager - Surface Access

Are you committed to ensuring residents have safe, well-maintained homes? Do you thrive in a role that combines coordination, problem-solving, and customer service? The London Borough of Waltham Forest (LBWF) is seeking a proactive and organised Access Officer to join our Housing Asset Team.

In this important role, you'll help facilitate timely access to council properties for essential repairs, health and safety inspections, and statutory compliance works. Your work will directly support resident wellbeing, ensure legal obligations are met, and contribute to the Council's commitment to delivering high-quality housing services., This is a great opportunity to be part of a collaborative team focused on improving housing outcomes. You'll play a key role in ensuring residents receive timely repairs and services, while helping the Council meet its legal and regulatory responsibilities., * Coordinate access arrangements for properties where contractors have been unable to gain entry.

• Supporting the access manager and assets team as a whole
• Ensure no property is left at risk due to missed appointments or non-compliance.
• Liaise with residents, contractors, and internal teams to resolve access issues efficiently.
• Maintain accurate records and support reporting for compliance and service improvement.
• Contribute to the development of access procedures that enhance resident experience and deliver value for money.

Support the end-to-end access service for council housing repairs, health and safety checks, and statutory compliance works. This includes designing, implementing, and maintaining effective access protocols to ensure that all necessary works can be carried out within required timeframes, supporting the Council's commitment to resident safety and property maintenance.

Provide support & lead on resolving complex access issues, stepping in once contractors or service providers have made all reasonable attempts to gain entry. You will coordinate with internal teams, legal services, housing officers, and where appropriate, residents and their representatives, to facilitate successful outcomes and avoid delays to critical works.

Continuously assess and enhance access procedures with a focus on improving the resident experience, reducing missed appointments, and increasing operational efficiency. You will monitor performance data, identify patterns or recurring barriers, and implement solutions that drive service improvement.

Ensure full compliance with housing legislation, health and safety regulations, and internal policies, including data protection, safeguarding, and equality standards. You will be responsible for maintaining up-to-date knowledge of relevant regulatory frameworks and ensuring they are reflected in day-to-day access practices.

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• Strong organisational and communication skills.
• Experience in housing, repairs coordination, or customer service.
• A solution-focused approach and ability to work under pressure.
• Commitment to delivering a resident-friendly, high-quality service., * Able to work in an inclusive manner with staff and residents.
• Good IT literacy, particularly with Microsoft Office applications.

Qualifications and Requirements:

• Degree or equivalent or vocational qualification in relevant subject or area
• Evidence of Continuous Professional Development

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

Satisfactory DBS check;

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

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Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview., About Us At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently..., About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment..., Job Description About Us At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and..., Job Description About Us At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and... Surface Access Aviation Construction Manager Bechtel Corporation Project Manager - Surface Access, AviationJoin us for an extraordinary opportunity Be part of a major aviation project in the Greater London area, that will redefine the future of air travel and delivery excellence. We're building a dynamic team to plan and deliver complex,... © 2025, Jobsora.com