NMC Cyber Security Detection Engineer
Role details
Job location
Tech stack
Job description
We are recruiting a Field Services Engineer to provide high-quality 1st and 2nd Line IT support for our clients across the North West. This role is primarily based in Skelmersdale with regular travel to Manchester and occasional UK-wide site visits. You will troubleshoot hardware, software, network, and telecommunications issues both remotely and on-site, ensuring minimal disruption to customer operations., * Provide 1st and 2nd Line support across hardware, software, networking, and telecoms.
- Diagnose and resolve issues with laptops, desktops, mobile devices, printers, and peripherals.
- Support Windows OS, Microsoft 365, Active Directory, and enterprise applications.
- Install, configure, and maintain telecommunications systems including VoIP and mobile device management.
- Use ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests.
- Troubleshoot network technologies such as TCP/IP, DNS, DHCP, VPNs, and LAN/WAN.
- Escalate issues when required and ensure timely resolution.
- Maintain accurate documentation of support activity.
- Work with internal teams and third-party vendors to resolve complex IT and telecoms issues.
- Travel to client sites to provide on-site support as needed.
- Deliver excellent customer service and build strong, trusted relationships., Job Title: Engineer - Diagnostic Development & Support Location: Any UK Site Our Vision & Why It Matters At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading..., Multi-Skilled Maintenance Engineer People Solutions are currently recruiting for a Multi-Skilled Maintenance Engineer for our well-established client based in Skelmersdale on a temporary ongoing basis for at least 18 months. As a, Multi-skilled Maintenance Engineer your..., Job Title: Design Engineer Location: Any UK site Our Vision & Why It Matters At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help..., Job Title: IT Infrastructure Engineer Location: Any UK Site Our Vision & Why It Matters At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches..., Job Title: Chief Engineer, Verification, Attributes and Engineering Quality INTERNAL APPLICATIONS ONLY Location: Any UK Site Our Vision & Why It Matters At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and..., Job Title: IT Systems Support Engineer Location: Any UK Site (Larbert, Skelmersdale, Scarborough, Farnborough, Ballymena) Our Vision & Why It Matters At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We...
Requirements
- Experience in a 1st or 2nd Line IT support role.
- Strong understanding of Windows OS, Microsoft 365, and Active Directory.
- Knowledge of networking technologies including TCP/IP, DNS, DHCP, VPNs, and LAN/WAN.
- Familiarity with VoIP, mobile networks, and unified communication systems.
- Proficiency with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
- Strong communication skills and a customer-first mindset.
- Ability to work independently and collaboratively.
- Full UK driving licence required due to travel requirements.
Education
- Minimum: Level 3 qualification in IT or related field (BTEC, NVQ, equivalent).
- Preferred: Higher education in IT, Computer Science, or a related discipline.
If you are a proactive, customer-focused IT professional looking to grow within a global technology leader, we would love to hear from you. Similar jobs, Are you an experienced Engineer with a mechanical bias? Would you like to work for a truly global brand and a real employer of choice? If so, this Engineer role could be just for you. Along with amazing career prospects and the kudos of working for one of the most well...
Benefits & conditions
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