IT Support Engineer

• Provide exceptional network, hardware and software/application support to our employees via Email, Telephone, Microsoft Teams and in person.
• Document IT processes, procedures, and solutions for use by others.
• Work with the team and other departments to assist in developing automated ITSM processes.
• Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard
• Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times
• Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety. This may include evenings and weekends.
• The potential of undertaking 24/7 on call with compensation.
• Candidates will have the opportunity to travel to other Klipboard office locations, where necessary
• Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams
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Excellent communication and interpersonal skills.

Proven experience as an IT Support Analyst or similar role covering:

• Windows 11

• Active Directory

• Microsoft 365/Entra

• End user device deployment and management

• Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner

• As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload

• Ability to work across different time zones and adapt to diverse cultural environments

Desirable

Exposure/knowledge of:

• Tanium
• ServiceNow ITSM
• ITIL V4 framework
• Administration of MacOS in an enterprise environment
• Microsoft intune/Endpoint Management
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