Professional Services Consultant

Please note - this role can be remote or hybrid, subject to location

It's a really exciting growth time in our Housing Team. We have numerous contracts with fantastic customers who are upgrading, migrating, or implementing our NEC Housing Management System! To support this growth, we are looking for Implementation & Training Consultants, specialising in our Allocations Module, to ensure our customers receive the best experience possible. This is a home-based role, reporting to one of our Lead Implementation Consultants.

When you join NECSWS Housing Team, you will be given the support and time to grow and develop your skillset and knowledge of our system. You will work directly with one of our highly skilled consultants to shadow and complete personal aspects of the work until you are ready to work independently with customers on full end-to-end projects.

Main Responsibilities

• Offer expert guidance in implementing NEC Housing system modules - particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build.
• Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system.
• Provide excellent advice and best practice to current customers using NEC Housing.
• Ensure that consultancy and training activities consistently achieve positive customer feedback.
• Create and maintain training courses, user guides, and solution design manuals for customers and internal teams.
• Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences.
• Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy.
• Be flexible and available for occasional UK travel to customer or company sites when required., * Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

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Essential:

• In-depth expertise in Allocations and Homelessness processes using Housing Management Software.
• Demonstrated experience in implementing Housing Management Systems or modules, with strong skills in configuration and build.
• Proven ability to deliver high-quality training and consultancy services, achieving positive feedback from diverse audiences.
• Strong communication and presentation skills, with the ability to simplify complex concepts for end users.
• Proficiency in creating and maintaining training materials, including courses and solution design manuals.
• Ability to manage multiple projects once proficient with our system.

Desirable:

• Experience in creating, configuring, and implementing wider NEC Housing system modules.
• Familiarity with adult learning principles and training delivery best practices.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.