Incident Problem Manager
Role details
Job location
Tech stack
Job description
This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyzes business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records. The UK Firm - PayPal UK ("PPUK") PayPal UK Ltd ("PPUK") is the PayPal UK regulated entity, with over 14 million customers. We also have an exciting growth agenda with the customer at the heart of everything we do. PayPal UK is seeking a dynamic, innovative, and driven Business Continuity & Incident Reporting Manager to join our high-performing global team. You'll be a member of the PayPal UK COO organisation supporting outsourcing governance and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies., * Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
- Lead functional projects and programs that contribute to business or process improvements.
- Analyze business trends to inform decision-making and enhance operational effectiveness.
- Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
- Oversee the maintenance of accurate corporate records and documentation., This position will play a key role in bridging effective management of the resiliency and business continuity framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.
- Provide assurance to key business functions, third parties, and change projects on the strength and effectiveness of their resilience, business continuity, and disaster recovery plans.
- Ensure compliance with regulatory requirements and industry best practices for operational resilience.
- Support the maturing and implementation of the Operational Resiliency, Business Continuity and Incident Management Framework and champion it's adoption through effective communication with all levels within the organization
- Review critical teams, systems and third parties resilience plans (Business Continuity and Disaster Recovery) and test results
- Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
- Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
- Monitor incident queues and triage related data to identify and assess potentially reportable incidents
- Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
- Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes
- Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
- Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes
Key Contacts:
- Functional/Regional Risk and Compliance communities
- Incident Management teams
- Global Entity Management leadership
- Audit
- Legal
- Tax, For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations., Protective Security Incident Management Officer Posted on November 3rd, 2025 London £ per hour Type of Job: Permanent A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer, who will work at a prestigious financial..., Job Title: SOC Incident Response & Threat Hunting Manager Location: United Kingdom Work Your Way is our approach to flexible working - this is available from day 1 of joining. We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager...
Requirements
- 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience., * 4+ years in the financial industry or equivalent with proven experience in roles for business continuity/incident management portfolios.
- erience with the UK and other global regulators.
- Knowledge on FCA, EBA & CSSF requirements
- High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
- Degree level education.
- Excellent English communication and written skills.
- Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
- Strong problem solving, operational process and analytical skills.
- High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
- Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
- Strong project management skills and change management experience
Benefits & conditions
Lead Cyber Incident Response Manager Permanent opportunity Remote (occasional travel to customer sites around the UK) Consultancy work / External client facing Paying up to £125,000 per annum (dependent on experience) *Please note that this role requires NPPV3...