Incident Problem Manager

Belonging At Paypal
Manor Park, United Kingdom
4 months ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 124K

Job location

Manor Park, United Kingdom

Tech stack

JIRA
Computer Security
Disaster Recovery
Cybercrime

Job description

This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyzes business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records. The UK Firm - PayPal UK ("PPUK") PayPal UK Ltd ("PPUK") is the PayPal UK regulated entity, with over 14 million customers. We also have an exciting growth agenda with the customer at the heart of everything we do. PayPal UK is seeking a dynamic, innovative, and driven Business Continuity & Incident Reporting Manager to join our high-performing global team. You'll be a member of the PayPal UK COO organisation supporting outsourcing governance and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies., * Identify issues and recommend best practices for the administration of legal entities and subsidiaries.

  • Lead functional projects and programs that contribute to business or process improvements.
  • Analyze business trends to inform decision-making and enhance operational effectiveness.
  • Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
  • Oversee the maintenance of accurate corporate records and documentation., This position will play a key role in bridging effective management of the resiliency and business continuity framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.
  • Provide assurance to key business functions, third parties, and change projects on the strength and effectiveness of their resilience, business continuity, and disaster recovery plans.
  • Ensure compliance with regulatory requirements and industry best practices for operational resilience.
  • Support the maturing and implementation of the Operational Resiliency, Business Continuity and Incident Management Framework and champion it's adoption through effective communication with all levels within the organization
  • Review critical teams, systems and third parties resilience plans (Business Continuity and Disaster Recovery) and test results
  • Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
  • Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
  • Monitor incident queues and triage related data to identify and assess potentially reportable incidents
  • Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
  • Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes
  • Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
  • Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

  • Functional/Regional Risk and Compliance communities
  • Incident Management teams
  • Global Entity Management leadership
  • Audit
  • Legal
  • Tax, For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations., Protective Security Incident Management Officer Posted on November 3rd, 2025 London £ per hour Type of Job: Permanent A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer, who will work at a prestigious financial..., Job Title: SOC Incident Response & Threat Hunting Manager Location: United Kingdom Work Your Way is our approach to flexible working - this is available from day 1 of joining. We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager...

Requirements

  • 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience., * 4+ years in the financial industry or equivalent with proven experience in roles for business continuity/incident management portfolios.
  • erience with the UK and other global regulators.
  • Knowledge on FCA, EBA & CSSF requirements
  • High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
  • Degree level education.
  • Excellent English communication and written skills.
  • Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
  • Strong problem solving, operational process and analytical skills.
  • High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
  • Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
  • Strong project management skills and change management experience

Benefits & conditions

Lead Cyber Incident Response Manager Permanent opportunity Remote (occasional travel to customer sites around the UK) Consultancy work / External client facing Paying up to £125,000 per annum (dependent on experience) *Please note that this role requires NPPV3...

About the company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities., Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community., Job Description London Permanent NETbuilder is a leading provider of innovative technology solutions, helping clients achieve operational excellence through our expertise in observability and cybersecurity. We are committed to fostering a collaborative environment where..., London Permanent Interested in this role You can find all the relevant information in the description below. NETbuilder is a leading provider of innovative technology solutions, helping clients achieve operational excellence through our expertise in observability and..., Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver -to improve access to..., Project detail Hi We are a Managed Cyber Security Provider, and we are seeking a JIRA service management expert to help configure JIRA Service Management (Cloud) with appropriate integrations (Microsoft Sentinel, Microsoft Defender), forms, runbooks, customer portal, etc...., Incident and Risk Manager At Clinical Partners, we are proud to be one of the UK's leading providers of mental health services, working across both private and NHS sectors to support individuals and families facing emotional and psychological challenges. Our commitment to..., The Role At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work...

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