Information Technology Support Engineer

This person will be responsible for delivering advanced technical support to clients both remotely and on-site. The role involves handling escalations from 1st Line, resolving complex technical issues, and contributing to the ongoing improvement of client systems and internal processes., * Provide remote and on-site IT support to clients.

• Resolve escalated issues across hardware, software, and network environments.
• Manage and troubleshoot Active Directory, Azure AD / Entra ID, and Microsoft 365.
• Support networking technologies including switches, firewalls, Wi-Fi, and VLANs.
• Assist with cloud services, backups, and disaster recovery solutions.
• Support endpoint and mobile device management solutions (e.g. Intune / MDM).
• Communicate clearly with both technical and non-technical stakeholders.
• Attend client sites as required.

• Previous experience working for an MSP or within an education IT environment (schools, academies, or trusts).
• Proven experience in an IT Support role (1st/2nd Line).

Strong technical knowledge of:

• Windows Server.
• Active Directory, Group Policy, DNS, and DHCP.
• Microsoft 365 (Exchange Online, SharePoint, Teams).
• Azure AD / Entra ID.
• Networking fundamentals (TCP/IP, VLANs, firewalls, Wi-Fi).
• A full UK driving licence (or equivalent) is required.

• Clear progression and development opportunities
• Regular pay reviews
• Birthday leave
• Flexible working approach
• Supportive and collaborative team culture
• Additional benefits available