Technical Field Services Engineer

Our client, a leading managed IT services provider, is looking for a skilled Field Services Engineer to join their growing Professional Services team. This is a hands-on role delivering high-quality, on-site technical support across a variety of client environments.

You'll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems - ensuring smooth operations, minimal downtime, and excellent service delivery.

If you're an adaptable IT professional who enjoys variety, autonomy, and face-to-face client interaction, this could be a great fit. Key Responsibilities

• Provide on-site and remote support for desktops, servers, networking equipment, and cloud environments.
• Carry out hardware and software installations, upgrades, and configurations to meet client needs.
• Diagnose and resolve technical incidents and service requests escalated from the service desk.
• Maintain accurate records of service activities, assets, and technical documentation.
• Work closely with internal teams and service managers to ensure SLAs and customer expectations are met.
• Conduct regular system health checks and preventative maintenance.
• Support the onboarding of new clients and assist in infrastructure transition projects.
• Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement., Additional Details
• Field-based role requiring regular travel to client sites.
• Occasional out-of-hours work may be required for project deployments or urgent issues.
• Exposure to varied working environments, from corporate offices to industrial sites.

If you're a technically capable and customer-focused engineer looking to work with a progressive managed services business, we'd love to hear from you.

• Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment.
• Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals, and cloud platforms such as Microsoft 365 and Azure.
• Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar).
• Excellent troubleshooting skills across hardware, software, and network infrastructure.
• Confident communicator with strong customer service skills.
• Self-motivated, organised, and capable of managing multiple client engagements.
• Full UK driving licence and willingness to travel regularly., * Certifications such as CompTIA A+ / Network+, Microsoft Certified Professional (MCP), or Cisco CCNA.
• Experience using remote monitoring and management (RMM) tools.
• Awareness of cybersecurity best practices and compliance frameworks (ISO 27001, Cyber Essentials, etc.).