Service Delivery Consultant

Cloudscope Ltd
Ipswich, United Kingdom
4 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 50K

Job location

Ipswich, United Kingdom

Tech stack

Artificial Intelligence
Unit Testing
Software Documentation
Eclipse
Perl
Groovy
JasperReports
Python
Software Engineering
Product Software Implementation Methods
Software Systems
SQL Databases
Scripting (Bash/Python/Go/Ruby)
Tools for Reporting

Job description

Do you want to lead software projects that directly shape customer success? Are you excited by combining technical expertise with hands-on client delivery? This role puts you at the heart of software implementation, owning projects from solution design through to go-live.

Why this role is compelling

You'll be the key link between client requirements, technical configuration, and delivery teams. Every project you lead has a tangible impact on business outcomes, giving you visibility, responsibility, and influence across the organisation. You'll work closely with clients, guide cross-functional teams, and shape how software solutions are delivered and adopted.

What you'll be doing

  • Lead pre-sales scoping exercises, translating client needs into Scoping Documents that define solutions and project plans.
  • Own new customer implementations, coordinating internal teams, clients, and third parties to deliver projects on time, on budget, and to specification.
  • Configure platforms, produce end-user documentation, and ensure smooth testing and adoption.
  • Run project meetings, prioritise tasks, manage timelines and costs, and mitigate risks.
  • Support sales with remote demonstrations, helping prospects see the value of the solutions.
  • Occasionally provide first-level support and contribute to improving processes, including introducing AI-driven tools.

Requirements

  • Strong SQL skills and experience with Eclipse or similar IDEs
  • Familiarity with Groovy or other scripting languages (Python, Perl)
  • Experience with JRXML/JasperReports or similar reporting tools
  • Writing automated unit tests and understanding software development best practices
  • Confidence working with senior non-technical stakeholders and leading interdisciplinary teams
  • Commercial awareness and the ability to represent the business in project and scope discussions

Why you'll love it

Hybrid working with a flexible balance of home and office

Ownership of end-to-end projects with measurable impact on customer success

Opportunity to develop expertise in project delivery, client consultancy, and process innovation

Exposure to AI-driven tools in delivery and support

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