ICT Support Engineer

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

• Adult and older adult mental health services

• Specialist learning disability services

• CAMHS Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving., + Taking telephone calls as the 1^st point of contact to the service

• Troubleshoot and resolve hardware and software related issues

• Completing user and resource requests

• Logging and managing own service desk tickets

• Escalating incidents where appropriate

• Following agreed plans, procedures and instructions to complete tasks and activities To join our team you'll need to have, This is a great opportunity to join the IT Service Desk. The team are currently temporarily based out of Heath Lane Hospital in West Bromwich, moving to a location in Pear Tree Lane, Dudley. The successful candidates will be expected to participate in a rota to ensure the Service Desk core operating hours (8am to 6pm) are covered. Main responsibilities are: Managing the ICT Service desk telephone calls and incidents. Escalating any incidents and service requests that you can't resolve, to senior members of staff. Have a 'service orientated' approach to work, having excellent customer service skills To work as a member of a team, encouraging knowledge sharing across the team. Manage daily tasks and activities which may require reprioritisation to satisfy changing business needs Applying and timelines We may close this advert early if we receive a high volume of applications, so please apply soon. We shortlist after the closing date and will contact shortlisted candidates usually within two weeks. If you haven't heard by then, you haven't been shortlisted. Please check your email for updates and contact Recruitment for feedback. Pay and contracts Most NHS roles are paid under NHS Agenda for Change. With us - your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments. Medical and Very Senior Manager roles follow separate national pay frameworks, not Agenda for Change. Details are provided in each advert and during recruitment. Standards and checks · Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don't have it yet, we'll support you to complete it in post. · Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won't automatically prevent employment. We consider the role and individual circumstances. · We are an equal opportunities employer, offer flexible working, and are a smoke free Trust. Inclusion, equality and adjustments · We are an equal opportunities employer and offer flexible working. · We are an anti-racist, disability-inclusive and LGBTQ+-inclusive Trust. · We welcome applications from under-represented groups and people with lived experience relevant to our services, including Black and Asian colleagues, Disabled people (including non-visible disabilities such as neurodiversity and mental health) and LGBTQ+ people. · Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met. You can ask for reasonable adjustments at every stage of the process. Our culture and values Best for the Black Country is our improvement journey. We share a clear vision and values, lead with compassion and visibility, listen to every voice, keep improving what we do and take ownership for delivery. You'll feel it in how teams support each other and in the impact your work has on local people. If you want to contribute, learn and progress, this is a great time to join us.

• Practical knowledge of basic PC and Microsoft products
• excellent communication skills, with the ability to build great working relationships
• to be able to effectively manage priorities and work to deadlines
• to work to a high standard, and on your own initiative
• a passion for providing excellent customer service
• a positive and helpful attitude

Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we're hiring people who want to shape what comes next. Formed on 1 April 2020 through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, we're now focused on the future with a new Trust Strategy and our Best for the Black Country programme. What we do · Adult and older adult mental health · Children and young people's mental health · Specialist learning disability services · Community healthcare for children, young people and families in Dudley Why join now · We've got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast. · Our values aren't just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered. · You'll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development. · There's room to grow. Loads of services to explore and real space to try ideas and be heard. · It's a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions. What it's like to work here You'll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You'll have space to do good work, speak up, and see the difference you make. Who we are We're 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you're excited about the role but don't tick every box, please apply. We value potential and transferable experience., At Black Country Healthcare NHS Foundation Trust, we're building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities. The Trust is rated 'Good' from CQC (Care Quality Commission) and will become the lead provider for mental health services across The Black Country . We have recently invested in newly created clinical divisions and are currently developing new models of integrated primary and secondary care for adults and older adults, as well launching a far-reaching inpatient strategy, working to eradicate dormitories and building new facilities. This ambitious model is multi-agency and multi-disciplinary, opening the door for you to work in a collaborative and flexible way with partners, service users, carers and their families Please note: Sponsorship is not available for this role