Product Support Engineer

requirements, product specifications, and delivery schedulesDevelop and maintain relationships with new and existing customersCollaborate with internal teams to ensure customer satisfaction and project successSupport internal service teams where neededHours Monday-Friday 8:30am-4:30pm (flexible)

Job DescriptionJob DescriptionWere looking for a proactive Product Support Engineer who loves solving technical challenges and helping customers find the right solutions to join our clients growing team near Keele!Youll handle inbound enquiries from customers, contractors, and suppliers, preparing quotations, providing technical advice, and ensuring customer requirements are fully understood and met. Youll build strong relationships, helping customers find the right solution from a wide range of technical products.This role is ideal for someone with a practical or engineering mindset whether from previous technical or industrial experience, or hands-on hobbies like working on machinery, mechanical projects, or DIY engineering tasks.This Full-Time, Permanent position offers excellent career progression opportunities!What youll be doingManage inbound technical enquiries and service requestsPrepare and deliver quotations, proposals, and presentationsAdvise customers on technical, Option to work hours over 4 daysPay £26,000 per annum + Yearly Bonuses!Skills/Experience RequiredA valid UK driving licencePractical or technical mindset (understands how things work or are built)Ability to quickly learn and interpret technical specificationsStrong attention to detail and customer-focused approachExcellent communication and problem-solving skillsSelf-motivated with a proactive approachComputer literate (Word, Excel, Outlook, CRM systems)BenefitsCompany pension (after 3 years company fund employee contribution)Flexible working hours (option to work over 4 days)30 days holiday (including bank holidays), rising to 33 after 1 yearAnnual performance-related bonusPrivate healthcare, critical illness & death in service cover Ongoing training & career progression opportunitiesModern working environmentDay shifts no weekendsFree on-site parkingGrowing, long-established businessEssentialAll applicants must have the legal right to work in the UK (sponsorship not provided).All applicants must be able to commute to Keele.What to do nextIf youre interested in this role, please apply and we will be in touch!Modus Personnel are acting as an employment agency on behalf of our client.JBRP1_UKTJ