IT Support Engineer WYT0019-0226

A fantastic opportunity to join a small but established team. Working predominately from the office, your main duties will be to provide 1st and 2nd line support for IT queries. Some site visits are necessary, so a car and willingness to travel is needed., · Desktop, server, application and cloud support in a predominantly Microsoft environment.

· Responding to client emails and support calls and updating them on issue status.

· Advanced diagnosis on PCs, peripherals and applications.

· Administrative tasks within department, such as reporting and documentation.

· To ensure that commitments to customers are delivered.

Do you have experience in Virtualization?, You will be professional, initiative-taking and have an aptitude for IT. You must possess excellent written, verbal communication and organisational skills.

Salary is dependent on experience, a minimum of 24 months experience in a similar role is required., · To always demonstrate professional behaviour to customers & colleagues.

Required Technical Skills and Experience

· Strong understanding of IT infrastructure, including servers, storage and operating systems

· Knowledge of networking concepts, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs.

· Network design, configuration and troubleshooting.

· Experience with Wi-Fi technologies, including deployment, configuration, and troubleshooting.

· Knowledge of perimeter security, including firewalls, NAT, VPNs, and traffic filtering.

· Familiarity with cloud platforms (e.g. Microsoft Azure).

· Office 365 administration, including Intune, Azure and Entra.

· Microsoft products, including Office, Power Apps, SharePoint and Teams.

· Patch management using Remote Monitoring & Management (RMM) tools.

· Endpoint investigation and remediation.

· Understanding of cybersecurity principles

Preferred Technical Skills and Experience

· Threat detection and remediation using EDR tools.

· Vulnerability and penetration testing, Cyber Essentials auditing.

· Hosted Telephony.

· Virtualisation technologies, including Hyper-V, VMware, and Proxmox.

· Apple and Linux environments.

Any further certifications in IT an advantage but not essential.

Wytech is a dynamic and growing IT solutions and service provider serving the Small Business sector.